As a Senior Product Designer on the M&T Experience Design & Innovation team, you will lead the design of concepts, prototypes, and milestone iterations of digital products. You will work on one or more teams with product owners and developers to bring our experience visions to life. In addition, you will collaborate closely with other Product Designers and Service Designers to keep our product experiences aligned.
Develop the process/approach for tackling a design problem and anticipate problems using known methods, including:
- Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
- Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
- Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
- Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
- Work with product owners to define functionality and end user requirements to meet desired outcomes.
- Mentor other Product Designers within your team and building knowledge of design thinking among product teams.
- Lead team members dedicated to one or more product spaces; connect to broader product vision.
- Actively plan design-specific contributions to product team meetings.
- Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.
- Perform user/customer research in partnership with our Experience Research team.
- Explore new patterns and practices while enhancing methodological toolkit.
- Communicate rationale to partners and collaborate with cross-functional peers.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.
Managerial/Supervisory Responsibilities:None
Education and Experience Required:Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
Background in the design/user experience field, preferably demonstrated through an online portfolio
Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development
Understanding of strengths and shortcomings of different design thinking methods
Hands-on experience of designing for a variety of digital touchpoints and non-digital channels
Experience supporting the full product development process, from vision to launch to iteration
Ability to mentor and educate others on the value and principles of good experience design
Team player who is comfortable navigating ambiguity within a self-directed culture
Ability to establish strong working relationships with colleagues, clients, and key stakeholders
Experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Proficiency in industry best practices for desktop, mobile and web applications
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Education and Experience Preferred:Core Competencies:
- Customer Centric – Outside in perspective with a focus on improving the customer experience
- Curiosity – Seeks out ways to improve the customer experience
- Resilient – Respectful of broad opinions and makes tough calls with ease
- Driven & Prioritization – Self-motivated and knows how to say no
- Challenges assumptions
- Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
- Takes ownership with a strong sense of accountability
- Interdependent – Communicates and convenes others; reaches across boundaries
- Continuously seeks out ways to improve
Familiarity with design systems
Experience in financial services industry a plus
Physical Requirements:None
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSkills Required
- Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or a similar field, or a combined minimum of seven years of education and relevant/product design work experience in lieu of a degree
- Minimum of three years of relevant experience
- Background in design or user experience, preferably demonstrated through an online portfolio
- Experience creating use cases, flow diagrams, prototypes, scenarios, and wireframes for product development
- Understanding of the strengths and shortcomings of different design thinking methods
- Hands-on experience designing for digital touchpoints and non-digital channels
- Experience supporting the full product development process from vision through launch and iteration
- Ability to mentor and educate others on experience design principles
- Ability to navigate ambiguity within a self-directed, team-oriented culture
- Ability to establish strong working relationships with colleagues, clients, and stakeholders
- Experience conducting remote and in-person workshops
- Strong familiarity with Miro and Webex
- Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, Figma, or similar tools
- Proficiency in desktop, mobile, and web application design best practices
- Experience with accessibility standards, cross-platform issues, mobile user interfaces, and systems thinking
- Familiarity with design systems
- Experience in the financial services industry
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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