Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team solves real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. The work is complex: software with depth, consequence, and real stakes for the tens of thousands of tradespeople who depend on it every day.
We’re hiring a Senior Product Designer who brings craft, genuine ownership, and the ability to operate in the details and at the strategic level. You’ll be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.
Reporting to Manager, Product Design, you’ll own a product area end-to-end from framing the problem with your product triad through shipping and iterating. We expect you to thrive in ambiguity, come with a strong point of view, and bring the kind of rigor that helps your team make good decisions quickly.
This role is based in Bengaluru, India and sits within ServiceTitan's growing global team, working in close partnership with our XD org headquartered in the US.
What you’ll do
- Design experiences that are engaging, efficient, intuitive and solve real user problems.
- Partner closely with a product manager and engineering lead, actively shaping priorities, influencing the roadmap, and engaging on implementation tradeoffs and feasibility.
- Conduct user research using a range of methods to understand customer needs and translate insights into clear design solutions.
- Produce high-quality work across all fidelity levels; from rough concepts to polished production-ready designs.
- Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction.
- Provide design feedback and mentor teammates; model what great looks like and help the people around you level up.
What you'll bring
- Experience: 5+ years designing B2B or enterprise software products, with demonstrated end-to-end ownership of significant product areas.
- AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them.
- Craft: mastery of interaction and visual design, with a commitment to accessibility and inclusive design principles. A portfolio that shows your process, your thinking, and the outcomes your work drove.
- Systems thinking: you see patterns across workflows and user roles, know how to leverage and contribute to a design system, and think about how each design decision affects the whole product.
- Technical depth: you understand how your work gets built, can prototype beyond static screens when the problem calls for it, and communicate fluidly with engineering partners.
- Communication and facilitation: you can articulate design decisions clearly, run a productive critique, and align stakeholders around tradeoffs.
- 2 hours overlap with U.S. Eastern Standard Time each day
- Ideal prior experience: working on CRM, marketing, and / or call / text / email features
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
Skills Required
- 5+ years designing B2B or enterprise software products
- Demonstrated end-to-end ownership of significant product areas
- Experience designing trustworthy, controllable, and clear agentic AI workflows
- Mastery of interaction and visual design
- Commitment to accessibility and inclusive design principles
- Portfolio demonstrating design process, thinking, and outcomes
- Systems thinking across workflows and user roles
- Experience leveraging and contributing to a design system
- Understanding of how designs are built and ability to prototype beyond static screens
- Ability to communicate effectively with engineering partners
- Ability to articulate design decisions and facilitate productive critiques
- Ability to align stakeholders around tradeoffs
- Two hours of daily overlap with U.S. Eastern Standard Time
- CRM, marketing, or call, text, and email feature experience
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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