The Role
Lead end-to-end design for sCity across customer and internal surfaces, focusing on ticketing, booking, payments, and operational workflows. Improve multi-step journeys, handle edge cases and scale, iterate using analytics and research, ensure UI quality, collaborate with PMs, engineers, and researchers, and contribute to the design system.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
We’re looking for a Senior Product Designer to join Snoonu and work on sCity. sCity is a complex, multi-surface product. Your role is to shape, improve, and scale the experience — making it clear, reliable, and easy to use for customers and efficient for the teams running events and operations. This is not a single-feature role. You’ll work across surfaces, edge cases, and operational realities. You’ll work with real users, real scale, and real trade-offs.
🛠 What You’ll Get Your Hands On:
- sCity customer experience (discovery, browsing, booking, tickets, add-ons)
- Ticketing flows across the app (purchase, seat selection where applicable, confirmation, access)
- Event-related workflows in internal tools (setup, management, operational flows)
- Payment and pricing flows within the sCity journey
- Improving clarity, consistency, and reliability across customer and internal experiences
- Iterating on existing systems using data, feedback, and real constraints
- Own end-to-end design of sCity features and experiences
- Solve complex, cross-flow problems spanning customer experience and internal tools
- Improve multi-step journeys, handling edge cases, operational constraints, and scale requirements
- Pay attention not only to structure and logic, but also to UI clarity, hierarchy, and visual polish
- Balance user needs, business goals, and technical constraints in design decisions
- Collaborate closely with Product Managers, Engineers, UX Writer, UX Researcher, and Product Design peers
- Use analytics, experiments, and feedback to evaluate and iterate on solutions
- Support design QA and ensure implemented UI matches intended behavior
- Contribute to shared patterns and raise suggestions to Design System owners when needed
This role expects senior-level ownership within a defined product area, with support from the team.
🧙♂️ The Magic You Bring
- You have strong product design experience (typically 5+ years, guidance, not a rule) and are comfortable owning complex features end to end
- You enjoy working on products with many flows, states, and dependencies — and know how to bring clarity to them
- You care about UI quality and visual clarity, not just “making it work”
- You combine solid UX judgment with good UI craft — structure, hierarchy, and polish matter to you
- You’re confident designing both customer-facing experiences and internal tools
- You’re comfortable navigating ambiguity and making trade-offs when constraints are real
- You can explain your design decisions clearly and collaborate calmly with cross-functional partners
✨ Bonus Points if You Have:
- Experience with ticketing, booking, events, or marketplace-style products
- Experience working on payment-related or pricing flows
Inside the Design Team
You'll be joining a multicultural Product Design team of 18+ designers working across customer-facing products, merchant tools, and internal platforms. Designers are embedded in product teams and work closely with Product Managers, Engineers, UX Writers, and Researchers — solving problems together, not in silos. We care about how we work as much as what we build. We value respectful communication, clear thinking, and curiosity. Feedback is direct but kind. Humor is welcome. This team is a good fit if you enjoy working with thoughtful, emotionally mature people and learning from different perspectives.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- 5+ years product design experience (typical/guidance)
- Proven ability to own complex features end-to-end
- Strong UX judgment and high-quality UI craft (structure, hierarchy, polish)
- Experience designing both customer-facing experiences and internal tools
- Comfortable navigating ambiguity and making trade-offs under constraints
- Able to explain design decisions clearly and collaborate cross-functionally
- Experience with ticketing, booking, events, or marketplace products
- Experience with payment-related or pricing flows
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
