Senior Product Designer, Marketplace Global App

Job Summary:

Location: Los Angeles, CA or New York, USA

Division: Ticketmaster

Line Manager: Associate Director, Product Design

Contract Terms: Permanent, Full-Time

THE TEAM

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight.

We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to join our global mobile app team. This team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan

THE JOB

As Senior Product Designer – Marketplace, Global App, you will work with the team that specializes in the experience of the millions of fans, all over the world, who search, buy and enter events for the biggest names in music, sports, arts and theatre, all from their phone. Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.

You will collaborate with the team, and business stakeholders, to take ownership of projects from concept through to pixel-perfect final deliverables, providing innovative solutions for the next generation of fan experiences with our globally distributed team.

WHAT YOU WILL BE DOING

• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Generate storyboards, prototypes, animated and interactive assets with minimal supervision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and Product Management teams to make measurable UX decisions
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design,  interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software 
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Proven experience working with mobile applications, preferably B2C e-commerce properties with high traffic.
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial

YOU (BEHAVIOURAL SKILLS)

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

The Expected Compensation For This Position Is

$132,000.00 USD - $165,000.00 USD

Pay is based on a number of factors including market location, qualifications, skills, and experience.

AS PART OF THE APPLICATION, PLEASE INCLUDE YOUR PORTFOLIO. APPLICATIONS WITHOUT A PORTFOLIO WILL NOT BE CONSIDERED.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.