Senior Product Designer, Marketplace Global App

Job Summary:

Location: London, UK (Hybrid)

Division: Ticketmaster UK

Line Manager: Associate Director, Product Design

Contract Terms: Permanent, Full-Time

THE TEAM

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight.

We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and deep native platform knowledge to own the design of our global mobile app. Our mobile app team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan.

THE JOB

As Senior Product Designer – Marketplace, Global App, you will own the design of Ticketmaster’s native iOS and Android app end-to-end, proactively shaping how millions of fans experience live events on mobile. You’ll partner closely with product and engineering across your area, bring evidence and a clear point of view to the strategic direction of the app, and accelerate the designers around you by holding a high bar for native craft.

WHAT YOU WILL BE DOING

• Own the native design vision for the app as a surface
• Hold a high bar for native craft – HIG and Material Design fluency, native gestures, motion, platform-specific decisions and raise concerns when delivery pressure threatens it.
• Anticipate cross-functional obstacles and take initiative to resolve them.
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Define success metrics in partnership with product and engineering, and connect design decisions to demonstrable user and product impact.
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design,  interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software 
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases. Mobile-first responsive work is not a substitute
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial

YOU (BEHAVIOURAL SKILLS)

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.