Senior Product Designer - Customer Acquisition

Posted 3 Hours Ago
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London, Greater London, England
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
The role focuses on improving the customer acquisition process for first-time users of Wise by leveraging AI, prototyping, and collaborative design efforts, ensuring a better user experience.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

The Customer Acquisition team within the Send team is tackling one of Wise's most critical challenges: helping new users complete their first international transfer. Too many people drop off before they succeed—a huge opportunity to remove friction and help millions move money more easily.
 

How you'll contribute

  • Understand our customers deeply. Build empathy for first-time users navigating cross-border transfers.
     

  • Own complex, ambiguous problems. Work across the acquisition funnel—entry points, recipient creation, funding, and first transfer completion.
     

  • Think creatively and divergently. Drive improvements that increase clarity, convenience, trust, and joy.
     

  • Leverage AI. Explore assistive and co-pilot experiences that guide first-time users through unfamiliar processes.
     

  • Experiment rapidly. Prototype and validate ideas with real user behaviour before committing to full builds.
     

  • Collaborate closely. Work with your PM, EM, Engineers, and Content Designer to ship impactful work.
     

  • Raise the bar. Set high standards for design quality and help grow the craft within the Send Experience Group.

 

This role will give you the opportunity to

  • Ship work you're proud of that directly impacts Wise's growth
     

  • Own your impact. Choose what to work on and define how success is measured.
     

  • Elevate product quality. Define what 'good' looks like and help your team deliver it.
     

  • Be part of positive change. We're fixing a broken system and putting people in control of their money.

About you

  • Strong portfolio. Well-crafted, impactful work that solves real problems for real people.
     

  • Conversion experience. You've worked on onboarding, funnels, or activation challenges.
     

  • AI fluency. You use AI in your workflows and are excited to explore AI-assisted user experiences.
     

  • Craft and systems thinking. Strong visual and interaction design skills, with experience using design systems at scale.
     

  • Evidence-based and collaborative. You design in the open, articulate decisions clearly, and bring others on the journey.

 

Attributes we value

  • Exceptional execution. Ability to drive high-quality experiences from concept to launch.
     

  • Strategic strength. You connect your work to business outcomes.
     

  • High judgement. Sound decision-making in complex, ambiguous situations.
     

  • Adaptability. Comfortable navigating uncertainty while guiding teams toward clarity.
     

  • Communication excellence. Clear, effective communication up, down, and across the organisation.
     

  • Influence. You elevate team standards and bring others along.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

AI
Design Systems

What the Team is Saying

Lindsay
Surendra
Smrithi
Pavan
Asya
Jennifer
Lauren
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The Company
6,500 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money.

With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.

In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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Austin, TX
Brussels, BE
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London, GB
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Tokyo, JP
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