Senior Product Designer - Credit

Posted 9 Hours Ago
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London, Greater London, England, GBR
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Design Wise’s credit products across eligibility, applications, decisioning, onboarding, limits, statements, repayments, and support. Shape product propositions and roadmaps, simplify complex credit systems, and create transparent, responsible experiences across global markets. Collaborate with Product, Engineering, Research, and Analytics while balancing customer needs, risk, compliance, and operational constraints. Lead foundational zero-to-one design work and improve customer outcomes through data and research.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Shape Wise’s first credit products—starting with US Business credit—and make complex borrowing, spending and repayment journeys simple, transparent and fair.

We’re on a mission to make money without borders—instant, transparent and eventually free. The newly created Credit team is at the frontier of that mission, exploring how fair and transparent credit can help customers manage their global financial lives more effectively.

We’re looking for a Senior Product Designer to join Credit and shape the future of Wise’s credit products.

Your mission is to help the squad understand and meet customers’ needs for credit—both for business and personal use. You’ll turn complex credit propositions, policies and systems into intuitive experiences that fit seamlessly into people’s lives and businesses, making credit terms, costs, decisions and consequences clear.

From launching our first credit offering, you’ll help establish the design foundations that allow Wise to expand into new products, customer segments and markets.

What you’ll be doing

  • Own the full credit journey: eligibility, application, decisioning, onboarding, limits, statements, repayments and support

  • Shape the product proposition and roadmap, not only the execution

  • Identifying and solving points of friction in how customers pay, track, and manage their spending

  • Designing for a global product—balancing consistency with local nuances across markets

  • Turning complex systems and constraints into simple, intuitive user experiences

  • Collaborating closely with Product, Engineering, Research & Analytics to ship high-impact improvements

  • Using data and research to continuously improve customer outcomes

  • Raising the bar for design quality and consistency across our Credit offerings

Here’s how you’ll contribute

  • Help customers understand whether credit is right for them

  • Support responsible application, utilisation and repayment outcomes

  • Influence which propositions Wise pursues and how the roadmap develops

  • Help eligible customers use Wise Credit responsibly when it meets a genuine need

  • Build trust by making credit feel transparent, predictable, and easy to understand

  • Reduce customer confusion and support needs through clearer, more proactive design

  • Improve critical moments in the credit journey—declines, limit changes, statements, missed repayments and restrictions.

  • Design experiences that scale globally while working well in local contexts

  • Balance customer experience with risk, compliance, and operational constraints

This role will give you the opportunity to:

  • Be a foundational designer in a new product area

  • Lead zero-to-one work with significant autonomy, owning highly visible, high-impact problems

  • Shape the end-to-end Credit experience with a new cross-functional team

  • Influence product strategy through design, not just execution

  • Tackle complex, real-world problems at the intersection of money, risk, and global payments

  • See the direct impact of your work on customer behaviour and business outcomes

About you:

  • You have strong experience designing complex product experiences, including operational processes behind the interface, ideally in fintech or similarly complex domains

  • You’re comfortable working with ambiguity and shaping problem spaces, not just solutions

  • You can simplify complexity and design intuitive experiences in constrained environments

  • You think in systems and journeys, not just individual screens

  • You’re comfortable designing for global products across multiple markets & simplifying regional regulatory and operational differences.

  • You use data and research to inform your decisions

  • You communicate clearly and collaborate effectively across disciplines

  • You care deeply about building products that customers trust and rely on

This role probably isn’t for you if:

  • Your experience is primarily visual execution rather than end-to-end product and service design.

  • You prefer fully defined briefs over helping determine what should be built.

  • You’re uncomfortable challenging product, commercial or risk assumptions when they could produce poor customer outcomes.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Skills Required

  • Strong experience designing complex product experiences, including operational processes behind the interface
  • Experience in fintech or similarly complex domains
  • Ability to work with ambiguity and shape problem spaces
  • Ability to simplify complexity and design intuitive experiences in constrained environments
  • Systems and customer journey design experience
  • Experience designing global products across multiple markets and regional regulatory or operational differences
  • Ability to use data and research to inform design decisions
  • Clear communication and effective cross-disciplinary collaboration
  • Commitment to building trustworthy customer products

What the Team is Saying

Wise Compensation & Benefits Highlights

  • Leave & Time Off Breadth Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
  • Equity Value & Accessibility RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
  • Parental & Family Support Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.

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The Company
9,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Flexible
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