Senior Product Designer, Conversational Design

Job Posted 15 Days Ago Posted 15 Days Ago
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2 Locations
Hybrid
134K-220K Annually
Senior level
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Where local is big time.
The Role
The Senior Product Designer will lead conversational design initiatives, focusing on chatbot and voice UI workflows, collaborating with various teams to enhance user experience and streamline design processes.
Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Reporting to the VP of Product Design and Research, this role is responsible for creating all product design work related to customer and sales agent chat interactions including GenAI chatbot experiences and Voice UI (VUI). The ideal candidate has a passion for empathizing with users and should have experience designing natural conversational prompts, responses, chatbot and VUI workflows. The scope of this work will span residential and business channels as well as the internal tools that our front-line workers depend on.
This role will collaborate frequently with other product designers and UX Research to understand and mitigate customer and agent pain points while streamlining design patterns and workflows based on validated primary user intents across channels. Great presentation and communication skills that consistently build and evangelize the product narrative are essential. If you are seeking an opportunity to design from the bleeding edge of innovation on a highly collaborative human-centric team utilizing the latest in genAI tech, we are seeking you!
Responsibilities

  • Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
  • Collaborate closely with the VP of Product Design on design strategy and principles
  • Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
  • Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
  • Collaborate with Brand for brand voice in prompts and responses
  • Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
  • Evangelize best practices and data-driven decisioning
  • Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
  • Create and deliver all design work product


Qualifications

  • 8+ years Product Design Experience
  • Bachelor's degree in a related field or equivalent work experience
  • 5+ years designing with components and DS libraries in Figma and/or Sketch App
  • 3+ years Chatbot and VUI design experience
  • Multimodal interaction design
  • Voiceflow or Google DialogFlow experience is a plus
  • Exceptional writing and grammar skills and/or copywriting strongly desired
  • 5+ years experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
  • Expert in color theory, typography, iconography
  • Versed in voice, mobile, and desktop interaction patterns
  • A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
  • A scrutinizing eye for design
  • Copywriting experience with samples
  • Excellent communication and presentation skills
  • Proactive and self-motivated
  • Accurate estimation and timely delivery


At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Top Skills

Figma
Google Dialogflow
Sketch App
Voiceflow

What the Team is Saying

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Erin
Manager, Talent Brand & Events
“Opportunities are really endless at Optimum and our family of brands. We are comprised of multiple brands covering telecom, news, ad tech and more. Our roles vary from corporate to engineering to on air talent. We have a career path for most!“
Erin
Bobbie
Samantha
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The Company
HQ: Long Island City, NY
9,000 Employees
Hybrid Workplace
Year Founded: 1973

What We Do

We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.

We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.

New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.

Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.

Why Work With Us

Optimum is a family of brands covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!

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Optimum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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HQNew York, NY
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