Senior Product Associate

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New York, NY, USA
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Partner with product, engineering, design, and business teams to define, validate, and deliver AI-enabled product capabilities. Drive discovery, requirements, backlog prioritization, testing, release readiness, and adoption measurement. Analyze usage and feedback to improve product quality and process efficiency while supporting KPI/OKR definition and cross-functional alignment.
Summary Generated by Built In
Help shape the future of enterprise AI experiences by partnering across product, technology, design, and business teams to deliver impactful AI-powered capabilities, improve product execution, and drive adoption of emerging technologies.
Join the Product GPT team and help define, build, and enhance AI-powered experiences that improve how internal customers discover information, create product artifacts, and execute work across the product development lifecycle.
As a Senior Product Associate in the Product GPT team, you will partner closely with Product Managers, Engineers, Designers, Researchers, and Business Stakeholders to identify opportunities, define requirements, validate solutions, and support delivery of AI-enabled capabilities. You will contribute throughout the product lifecycle, including discovery, requirements definition, prioritization, testing, release readiness, adoption measurement, and continuous improvement.
 
This role is ideal for a product professional who combines strong product fundamentals with technical curiosity, analytical thinking, and a passion for emerging AI technologies.
 
Job Responsibilities
 
- Partner with Product Managers, Engineers, Designers, and other stakeholders to identify opportunities and deliver product enhancements from discovery through release.
 
- Translate business needs, user feedback, and strategic objectives into clear requirements, epics, user stories, and acceptance criteria.
 
- Participate in product discovery activities, including stakeholder interviews, user research, workflow analysis, and solution exploration.
 
- Support backlog refinement, prioritization discussions, sprint planning, and other Agile delivery activities.
 
- Execute and coordinate product validation activities, including user acceptance testing, feature validation, regression testing, and release readiness reviews.
 
- Analyze product usage metrics, stakeholder feedback, and operational data to identify opportunities for product improvement and adoption growth.
 
- Partner with technology teams to understand system workflows, integrations, dependencies, and implementation tradeoffs.
 
- Support communication and alignment across cross-functional stakeholders throughout the delivery lifecycle.
 
- Contribute to KPI and OKR definition, measurement, reporting, and continuous optimization efforts.
 
- Evaluate AI-enabled experiences and product outputs to help ensure usefulness, quality, consistency, and user value.
 
- Identify opportunities to improve product development processes, product tooling, team effectiveness, and operational efficiency.
 
 
Required Qualifications, Capabilities, and Skills
 
- 4+ years of experience in Product Management, Product Operations, Business Analysis, Technology Delivery, User Experience, or a related discipline.
 
- Experience participating in product discovery, requirements definition, and solution development activities.
 
- Experience creating requirements, epics, user stories, process flows, or related product artifacts.
 
- Strong understanding of the Product Development Life Cycle (PDLC) and Agile delivery methodologies.
 
- Demonstrated ability to work effectively with product, technology, design, operations, and business stakeholders.
 
- Strong written, verbal, and visual communication skills, including the ability to communicate technical concepts to non-technical audiences.
 
- Experience using data, metrics, customer insights, and stakeholder feedback to inform decision making.
 
- Strong analytical, problem-solving, and organizational skills.
 
- Demonstrated ability to operate independently and effectively within a fast-paced, matrixed organization.
 
- Proven ability to build trusted working relationships and drive alignment across diverse stakeholder groups.
 
- Comfort and flexibility with fast-changing priorities, toolsets, and product surfaces. 
 
 
Preferred Qualifications, Capabilities, and Skills
 
- Experience working on AI-enabled, machine learning, or intelligent automation products.
 
- Familiarity with Large Language Models (LLMs), Generative AI concepts, agentic workflows, and or human-in-the-loop systems.
 
- Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude Code, GitHub Copilot, or similar technologies in professional workflows.
 
- Experience evaluating AI-generated outputs and identifying opportunities to improve quality, accuracy, and usability.
 
- Technical fluency with APIs, system integrations, data flows, and modern software delivery practices such as Spec Driven Development, Test Driven Development, and agentic PDLC - SDLC pipelines.
 
- Experience defining and measuring product success metrics, KPIs, and adoption outcomes.
 
- Background supporting testing, quality assurance, UAT release validation, ideally within financial services, fintech, enterprise environments and large, matrixed organizations; strong interest in emerging tech and continuous learning.
 

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). This role is not eligible for relocation assistance.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Skills Required

  • 4+ years of experience in Product Management, Product Operations, Business Analysis, Technology Delivery, User Experience, or related discipline
  • Experience participating in product discovery, requirements definition, and solution development activities
  • Experience creating requirements, epics, user stories, process flows, or related product artifacts
  • Strong understanding of the Product Development Life Cycle (PDLC) and Agile delivery methodologies
  • Demonstrated ability to work effectively with product, technology, design, operations, and business stakeholders
  • Strong written, verbal, and visual communication skills, including explaining technical concepts to non-technical audiences
  • Experience using data, metrics, customer insights, and stakeholder feedback to inform decision making
  • Strong analytical, problem-solving, and organizational skills
  • Demonstrated ability to operate independently and effectively within a fast-paced, matrixed organization
  • Proven ability to build trusted working relationships and drive alignment across diverse stakeholder groups
  • Comfort and flexibility with fast-changing priorities, toolsets, and product surfaces
  • Authorized to work in the United States; employer does not provide visa sponsorship or OPT/CPT support
  • Experience working on AI-enabled, machine learning, or intelligent automation products
  • Familiarity with Large Language Models (LLMs), Generative AI concepts, agentic workflows, or human-in-the-loop systems
  • Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude Code, GitHub Copilot, or similar
  • Technical fluency with APIs, system integrations, data flows, Spec Driven Development, Test Driven Development, or agentic PDLC-SDLC pipelines
  • Experience defining and measuring product success metrics, KPIs, and adoption outcomes
  • Background supporting testing, QA, UAT, and release validation in financial services, fintech, or large enterprise environments

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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