About Us
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.
The Role
As a Product Associate for RFQ-hub, you will be the main point of contact for all RFQ-hub clients in the region. You will be responsible for communicating new product releases, manage and mitigate any level 1 and 2 client support issues, work with both the Sales and Tech teams to prioritize and communicate client feedback and product needs. You will act as a subject matter expert, working with the local MarketAxess Sales and Relationship Managers to expand the APAC client business.
As the founding RFQ-hub team member in the region, you will need to have a strong technical understanding of the RFQ-hub platform, the market and its participants. Working closely with colleagues in Europe and the US, you will be expected to represent the business to our global clients and represent the regional client requirements and priorities. Clear communication of the value proposition, deep understanding of RFQ-hub’s functionality, and ability to become a subject matter expert on ETF/derivative industry topics are the keys to success.
How You’ll Help Take Us There
• Communicating the value proposition of RFQ-hub to new and existing clients.
• Managing Level 1 and Level 2 Client Support for the APAC region.
• Monitor day-to-day operation of the Production systems and perform proactive and reactive system maintenance.
• Support and configure requestor/responder FIX connectivity and algo/vendor certification requests.
• Demonstrate knowledge of the ETF/derivatives market and RFQ-hub product offerings , anticipate customer needs, and provide support to clients as needed.
• Serve as the RFQ-hub subject matter expert internally and accompany MarketAxess Sales RMs on general client meetings.
• Actively build a new business pipeline within the relevant product or region, call on customers and develop relationships at multiple levels across the customer organization (intermediate)
• Travel where necessary and meet the minimum of customer meetings during and after business hours and be able to entertain customers at various events when needed.
• Be the internal and external champion of ETFs, Derivatives and RFQhub.
• Drive key initiatives: List trading, automation, switch trading for ETFs/derivatives as they become available in the region
• Collaborate with internal teams, - customer services, Customer integration, research, client Sales, Data teams and global work colleagues.
What We’re Looking For
- Bachelor’s degree in finance or related field
- 4+ years of experience in financial services; sales or operations experience from a broker/dealer, or relevant experience working for a fixed income electronic trading venue
- Knowledge of the RFQ-hub trading platform, its processes and key stakeholder functions
- Knowledge of the product suite including eNAV, automation, and options
- Understanding and interest in trading/financial markets
- Interest in ETFs and Options
- Displays customer services skills and an ability to perform standard client service
- Interpersonal, communication and influencing skills (eg. negotiation, consultative skills)
- Highly organized, detail-oriented and proactive self-starter, comfortable in a team environment
- Ability to interact with and provide insight to ETF line-traders and trading management
- Personable, outgoing, team player
- Experience in capital markets, particularly with trading applications.
- Knowledge of distributed and/or highly concurrent systems
- Knowledge of SQL and writing efficient queries for reporting
- Can-do attitude
- Analytical and excel skills
What You Can Expect from Us
- Central location: brand new offices in great locations, at the heart of Singapore (walking distance to the iconic Marina Bay Sands) and Hong Kong financial centers.
- Core benefits: we offer private medical for family, dental cover, reimbursement for gym membership
- Free Food: We cover lunch expenses whether employees attend the office or work from home up to a specific amount per week
- Augmented leave after completing each 5 years of service.
Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.
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What We Do
MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace.
Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency and competition in the marketplace.
Changing the way an established industry transacts is no easy feat. There will be twists and turns because no one’s ever done this before. But now, more than 2,300 companies around the world rely on our solutions, and that number is only expected to grow in the years ahead.
We know where we’re going. How we get there is up to us. Join us and help Take Us There.
Why Work With Us
When we say we have an environment without endless layers, we really mean it. You’ll work alongside talented colleagues of all backgrounds and experience in an environment where your voice is valued. You’ll be in the middle of the action, where your contributions will be seen and recognized.
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