Senior Product Associate - Learn Experience & Development

Job Description
As Senior Product Associate in Learn Experience & Development, you will lead the design and delivery of advanced learning solutions powered by large language models (LLMs). You'll work in a fast-paced environment, proactively driving initiatives, managing stakeholders, and ensuring our learning platforms remain best-in-class. Your strategic mindset and "get it done" attitude will be key to delivering impactful products that support the organization's growth and transformation.
Job responsibilities

• Lead the strategy, development, and launch of LLM-enabled content generation features for the Learn organization
• Partner with cross-functional teams and stakeholders across multiple lines of business to deliver innovative learning solutions
• Proactively identify opportunities and drive initiatives to completion in a fast-paced environment
• Manage stakeholder relationships, ensuring alignment and effective communication throughout the product lifecycle
• Utilize JIRA for project tracking, backlog management, and workflow optimization
• Develop and maintain a strategic product roadmap informed by user research, data analysis, and market trends
• Write requirements, epics, and user stories to support product development and delivery
• Analyze, track, and evaluate product metrics to ensure delivery against time, cost, and quality targets
• Consider upstream and downstream implications of new product features on the overall learning experience. Support continuous improvement of existing offerings through customer feedback and data-driven insights
• Evangelize the work in partnership with Change and Comms, to promote adoption
• Champion a "get it done" attitude, fostering a culture of accountability and results

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management, preferably in learning, development, or technology-driven organizations
• Proven success in building and launching AI/LLM-enabled features or products
• Strong stakeholder management and communication skills
• Proficient knowledge of the product development lifecycle, including discovery, requirements definition, and delivery
• Experience with JIRA or similar project management tools
• Data analytics and data literacy skills
• Ability to thrive in a fast-paced, dynamic environment
• Proactive, self-starter with a strategic approach to problem-solving
• Excellent organizational and prioritization skills
• Collaborative and adaptable, with a results-oriented mindset

Preferred qualifications, capabilities, and skills

• Experience working across multiple lines of business or large, matrixed organizations
• Familiarity with learning platforms, content management systems, or enterprise technology solutions
• Understanding of AI/LLM technologies and their application in learning and development
• Advanced degree in a relevant field (e.g., Business, Technology, Education)
• Experience with user research, journey mapping, and market analysis
• Demonstrated ability to drive innovation and continuous improvement

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.