Senior Product Analyst

Requisition Number: 2360357
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Our claims-pricing products are complex with a high degree of technical integration across applications, services, APIs, and data platforms. The challenge is ensuring these systems are deployed, configured, and functioning correctly across multiple environments while maintaining a consistent and reliable biweekly release cadence. The work is self-directed, less structured, and involves solving complex technical problems across distributed systems.
As a Product Analyst, you will work at the intersection of development, infrastructure, and production systems. You will be responsible for ensuring that software is deployed, validated, and operating correctly across environments, enabling predictable and scalable delivery.
Primary Responsibilities:

• Own the technical execution of product releases across multiple environments (development through production)
• Validate build deployments, installers, and promotion steps to ensure successful releases
• Assess release readiness and make go/no-go recommendations based on system behavior and technical validation
• Analyze regression and test results to determine expected behavior versus defects
• Troubleshoot and resolve issues across application, API, data, and infrastructure layers
• Identify root causes of failures related to deployment, configuration, data inconsistencies, and system integrations
• Ensure consistency and stability across environments (DEV, QA, UAT, Preview, Production)
• Validate deployments across IIS-hosted applications, Windows services, APIs, and SQL Server environments
• Analyze system logs, API payloads, database behavior, and integration points to diagnose issues
• Ensure availability and performance metrics are measured accurately, captured, and communicated alongside release cycles
• Understand and validate the full delivery lifecycle from code build to deployed system behavior
• Identify and resolve issues related to environment misconfiguration, deployment failures, and inconsistent system behavior
• Partner with engineering teams to validate fixes and confirm readiness for release
• Proactively identify technical risks and prevent production impact
• Partner with product owners and engineering teams to collect and keep inventory of processes and product behavior
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree
• 5+ years of experience in software delivery, application support, QA, or development
• 5+ years of experience working with software development lifecycle (SDLC) processes
• Hands-on experience supporting enterprise applications across multiple environments
• Experience working with APIs and service-based architectures
• Experience with deployment pipeline tools, such as GitHub workflows and Azure DevOps
• Experience working with IIS-hosted applications and Windows services
• Proven solid troubleshooting and analytical skills across application, infrastructure, and data layers
• Proven solid SQL skills with ability to query and analyze data
• Proven ability to work independently in a fast-paced, high-volume delivery environment
• Proven solid verbal and written communication skills

Preferred Qualifications:

• Experience supporting healthcare or claims processing systems
• Experience working in offshore or distributed delivery models
• Experience with performance troubleshooting and system diagnostics
• Familiarity with complex enterprise platforms and integrated systems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.