Senior Product Analyst

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Brief

The Product Analytics team at Mindtickle has a clear mission - to enable impactful product decisions from the data lens. It includes the quantitative understanding of what users are doing within Mindtickle, how product features perform as far as how we measure the success of product development life cycle, measure the impact of various product decisions from both the user experience and revenue perspectives, and guide product development and roadmap decisions.

To scale efficiently in a hyper-growth setting we implement an ‘analytics-as-a-product’ concept by providing self-serve analytics capabilities, onboarding and training people in analytics, disseminating data-informed decision culture, measuring success, and iterating. We’re looking for someone who can provide quantitative insights to help us better understand our customers based on their actions, and guide product development and roadmap decisions.

The ideal candidate has a strong familiarity with a wide range of systems and tools, is highly structured and results-driven, and loves to think big and solve ambiguous problems. This role will report to the Head of Product Strategy. If you're this person, and you are looking for a great group of people to partner with on your next journey, then let's talk. 

Role and Responsibilities:

• Drive a deep understanding of product usage across customers, cohorts, personas, etc.
• Drive user adoption and retention through fast experimentation of user growth initiatives, both in and outside of the product.
• Develop and act on recommendations to identify opportunities to increase product adoption at each touchpoint of the customer journey.
• Collaborate with Product Marketing and Customer Education teams to increase product activation through targeted messaging and collateral. Develop instrumentation to execute activation programs at scale.
• Partner with the Product team to assess business impact and customer outcomes for planned product features to enable data-driven product roadmap decisions.
• Support and drive maintenance and data integrations across key systems, including Mixpanel (amplitude, google analytics or other clickstream data)
• Implement internal cross-team processes and optimize systems integrations to ensure data accuracy.
• Continuously improve our growth stack by evaluating and implementing new systems and tools.

Required Skills and Experience:

• At least 4-6 years of relevant experience in Analytics within Product teams, preferably at a high-growth SaaS company. 
• Experience with product-led growth initiatives and customer journey mapping.
• Excellent communication skills (written, oral, and presentation).
• Strong collaboration skills with the ability to work across different functions, both technical and non-technical.
• Highly organized and self-motivated with a bias for action and driving results.
• Strong independent project management skills including the ability to define and execute against project timeframes, dependencies, and risk factors.
• Thrives in ambiguity, enjoys working on multiple tasks with competing priorities with a high degree of ownership and autonomy.
• Strong familiarity with reading code is a must, including familiarity with SQL, python.
• Experience with a wide range of functional systems preferred, including Mixpanel, Salesforce, Marketo, Appcues, Pendo, FreshDesk, Appcues.
• B.A./B.S. Degree, MBA is a plus.

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.