Senior Product Analyst

Senior Product Analyst

Location - Bangapore

About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

Role Description

Job Overview

At Circles, we're looking for an enthusiastic and curious Senior Product Analyst to join our dynamic team. This is a unique opportunity for someone who loves solving complex problems, working with diverse teams, and helping shape the future of telecommunications. In this role, you'll be directly involved in key strategic initiatives, helping to bridge the gap between our products and customer needs.

You will review and analyze client requirements, identify opportunities and gaps, and collaborate with various teams to come up with creative solutions. You’ll also help gather insights from client feedback to ensure our product roadmap remains innovative and customer-focused.

If you enjoy learning, collaborating, and making an impact, this is the role for you!

Key Responsibilities

• Dive into Client Requirements: Review and analyze client RFP/RFQ requirements to understand how our product can meet their needs and identify potential gaps.
• Creative Problem-Solving: Collaborate with internal technical and sales teams to brainstorm solutions for client needs that aren't immediately met by our product.
• Be the Customer Advocate: Synthesize insights from customer feedback across different markets to provide meaningful input into our product roadmap.
• Product Marketing: Create compelling product marketing materials to effectively communicate the value of our product and support our marketing and sales efforts.
• Cross-team Collaboration: Work closely with technical, product, and sales teams to ensure everyone’s aligned on client needs and possible solutions.

What You'll Learn

At Circles, we believe in continuous learning. In this role, you'll:

• Gain deep exposure to telecommunications and BSS solutions, one of the most exciting and evolving sectors in tech.
• Learn how to balance customer needs with product capabilities, working at the intersection of sales, product, and technology.
• Develop skills in RFP/RFQ analysis and the art of bridging customer requirements with product offerings.
• Build experience in product marketing, helping you craft messaging that resonates with both technical and non-technical audiences.
• Experience the fast-paced world of a SaaS startup that’s actively disrupting the telco industry.

Desirable Experience

• Minimum 5 years experience in any of the following roles: Product Analyst, Product Management, Business Analyst, Consultant, Pre-Sales, or Product Marketing roles within the telco industry and/or B2B SaaS industry.
• Familiarity with Telco BSS (Business Support Systems).
• Experience in product marketing or supporting sales activities.
• Exposure to the RFP/RFQ process and handling complex client requirements is a plus.

Desirable Skills

• Ability to translate complex technical concepts into business terms for non-technical stakeholders.
• Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to distill large sets of client requirements into actionable insights.
• Communication Skills: Strong verbal and written communication skills, with the ability to present findings and recommendations to senior stakeholders.
• Cross-functional Collaboration: Experience working with technical and non-technical teams to facilitate discussions and align on solutions.

Challenges and Opportunities

This role offers the chance to dive into the telecommunications space and be part of a rapidly growing, innovative company. You’ll have the opportunity to solve interesting challenges, collaborate with diverse teams, and contribute directly to our product’s evolution. If you’re looking for a role where you can grow your career while having a meaningful impact, this is the perfect opportunity.