Senior Process Manager

Reposted Yesterday
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Pune, Mahārāshtra, IND
In-Office
Senior level
Analytics
The Role
Lead a team in designing and managing Azure cloud solutions, focusing on DevOps practices, infrastructure monitoring, and team collaboration. Responsible for architecture governance, CI/CD pipeline implementation, and ensuring delivery quality.
Summary Generated by Built In

Job Title: DevOps and Azure Infrastructure Lead

Experience

  • 16+ years of overall IT experience with strong Devops and Azure Infrastructure monitoring and maintenance background
  • Location – Mumbai / Pune 

Role Summary

We are looking for a senior professional with deep expertise in cloud-native architecture, microservices, DevOps, infrastructure monitoring, enterprise integration and team management. The role involves designing, governing, and guiding end-to-end Azure solutions while collaborating closely with business, development, security, and operations teams.

Key Responsibilities

  • Be accountable for a team of professionals involved in servicing cloud infrastructure and Devops support 
  • Knowledge and experience on end-to-end Azure cloud architectures (high availability, scalability, security, and cost optimization)
  • Lead containerization and orchestration using Docker & Kubernetes (AKS)
  • Implement GitOps-based deployments using ArgoCD
  • Architect and govern CI/CD pipelines using Azure DevOps / GitHub Actions
  • Experience in cloud networking design (VNETs, Subnets, NSGs, Load Balancers, Application Gateway, Firewall)
  • Experienced in observability and monitoring using Datadog (logs, metrics, APM, alerts)
  • Collaborate with DevOps teams to enforce IaC practices (Terraform / Bicep / ARM)
  • Define non-functional requirements: performance, resiliency, DR, security, compliance
  • Review designs, conduct architecture reviews, and mentor senior engineers
  • Act as a technical escalation point and ensure delivery quality

Technical Skills

Cloud & Azure

  • Azure core services: App Services, AKS, Azure Functions, Storage, Azure SQL, Cosmos DB
  • Azure networking: VNET peering, Private Endpoints, ExpressRoute / VPN
  • Identity & Security: Azure AD, Managed Identity, RBAC, Key Vault

DevOps & Orchestration

  • Kubernetes (AKS) – cluster design, scaling, security, upgrades
  • ArgoCD for GitOps-based deployments
  • Docker image strategy and registry management
  • CI/CD pipelines (Azure DevOps / GitHub)

Monitoring & Observability

  • Datadog APM, infrastructure monitoring, logging, dashboards
  • Alerting strategy and SLA/SLO definition

Networking & Security

  • Deep understanding of TCP/IP, DNS, Load Balancing, Firewalls
  • Secure cloud design, Zero Trust concepts
  • Experience with security scanning and compliance controls

Architecture & Design

  • Experience with enterprise architecture patterns
  • System integration (REST, messaging, event streaming)
  • High availability, disaster recovery, and multi-region design
  • Performance tuning and capacity planning

Soft Skills

  • Excellent communication skills – able to explain complex concepts clearly
  • Strong stakeholder management and cross-team collaboration
  • Eye for detail with a strong focus on quality and governance
  • Ability to balance hands-on work and strategic thinking
  • Mentoring and leadership mindset

 

Nice to Have

  • Azure certifications (Azure Solutions Architect Expert preferred)
  • Experience with Kafka / Event Hub
  • Knowledge of security tools, SAST/DAST
  • Experience in regulated or large enterprise environments

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Skills Required

  • 16+ years of overall IT experience
  • Deep expertise in cloud-native architecture and microservices
  • Experience in DevOps and Azure Infrastructure
  • Strong team management skills

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: New York, NY
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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