Senior Process Manager

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manager Role and Responsibilities:

• Stakeholder Engagement:

  • Influence key stakeholders to support HR agendas and initiatives.

  • Build strong relationships with internal stakeholders and effectively manage their expectations.

• Performance Management & Employee Lifecycle

  • Lead and govern the Performance Management System (PMS) process, including goal setting, mid-year reviews, year-end evaluations, and calibration discussions.

  • Enable managers to drive a high-performance culture through effective performance conversations and differentiation.

  • Oversee Performance Improvement Plans (PIP), ensuring fair, legally compliant, and outcome-oriented execution.

  • Strengthen end-to-end employee lifecycle management, from onboarding to exit, ensuring consistent employee experience.

    
    
• Retention, Attrition & Workforce Health

  • Own attrition dashboards and conduct deep-dive analytics on: 

  • Voluntary and involuntary attrition trends

  • Analyze exit interviews and engagement data to identify root causes and risk areas.

  • Partner with business leaders to implement action plans aimed at improving engagement, stability, and productivity.

• Budgeting & Resource Planning

  • Lead manpower planning in partnership with business leaders, aligned with growth plans and productivity targets.

    
    

  • Track budget utilization and ensure cost-effective deployment of HR interventions.

• Project Identification and Execution:

  • Identify and prioritize HR projects aligned with goals and objectives.

    
    

  • Identify process gaps and recommend solutions

    
    
    

Technical and Functional Skills:

• We are seeking an experienced HR resource, who possesses exceptional problem-solving abilities, robust analytical skills, and a strategic mindset. 
• The ideal candidate will be responsible for identifying, leading, and driving HR projects aimed at enhancing organizational effectiveness, talent development, and employee satisfaction.
•  This role demands strong influencing skills, collaboration abilities, and the capacity to engage key stakeholders in championing people-centric initiatives. 
• Should have an experience of independently leading HR projects and should be able to articulate the ROI of the projects.
• Good knowledge of excel and experience into preparing various trackers.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions. 

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.