Senior Privacy & Compliance Specialist

Join Our Mission: Help the Helpers with Jane

Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote — giving you the freedom to work from any corner of Canada.

Your Role in Our Journey

We are seeking an experienced Privacy & Compliance Specialist who is looking to be involved with a hands-on approach to addressing privacy/compliance challenges.

Jane stores healthcare records for millions of patients across numerous jurisdictions and we’ll be expecting you to help strengthen the privacy and compliance function at Jane in order to help us live out our mandate of ensuring that data is handled only by authorized people, that data is used responsibly by the people who have access, and that the whole Jane team is engaged in maintaining the responsible usage and privacy/security of the data.

This is a role that offers both technical challenges and the opportunity to put your collaboration skills to work, as we’ll expect you to use your expertise to help shape how the organization thinks about privacy. The right kind of person for this role will be comfortable using their knowledge and abilities to carefully interpret legislation, provide privacy-related advice at all levels, while also using their empathic abilities to craft solutions and emails that have our customers’ interests at heart.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews.

But we’ll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.

Our vision as we move towards 2025 is all about creating More Happier Helpers. That means not just growing in numbers, but growing a community of thriving healthcare professionals who provide top-notch care with Jane at the heart of their operations. If you're someone who's feeling stifled by bureaucracy, itching to shake things up, or just someone who wants to make a genuine impact in the world, consider if the Jane team is the place for you.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

The Impact You Could Have

• Providing guidance to the Jane Team when it comes to assessing privacy risk when making decisions. This role is also expected to interact with Senior Leaders in giving advice and providing input on projects that involve privacy implications.
• Take a lead role in privacy education and awareness initiatives, including developing training materials and delivering the training across Jane.
• Contribute to the overall privacy strategy and continuous improvement of Jane's privacy/compliance frameworks, policies, and procedures, ensuring alignment with industry standards and compliance requirements.
• Helping our Support team (and customers directly) through tricky and often high-stress privacy/legal situations, meaning that you’ll have the opportunity to have big impact in our customers’ days.
• Proactively research privacy legislation to see how it impacts the services we deliver in different jurisdictions and develop plans to ensure compliance.
• Collaborate with engineering and product management teams to integrate privacy measures into the development lifecycle.
• Communicate needed product changes, including advocating for security and privacy improvements in the product based on customer feedback and regulatory / legal requirements.
• Lead internal and external privacy and compliance audit initiatives.
• Act as back-up for the Privacy and Compliance Manager and collaborate closely with the Trust Enablement Team and leaders to plan privacy, risk and compliance strategies, goal setting, capacity building within the team, etc.
• Manage relationships with vendors and external partners to enhance Jane's privacy/compliance capabilities.

The Experience We Feel We Need

• At least 4-6 years of experience in dealing with privacy-related regulations and providing compliance advice, ideally with some of that experience at a software company that has privacy impacts across multiple jurisdictions.
• Experience designing and delivering privacy-related training and presentations at all levels, including Senior Leadership.
• Comfort in reading legislative and regulatory documents and designing frameworks that are easy to follow (i.e. education as a paralegal, graduate work in history, criminology, etc.)
• Experience with translating documents into language that non-privacy people can understand.
• IAPP certified or other compliance certification. (eg., ISACA, ISC2-CGRC, etc)
• Hands-on experience with guiding companies through the implementation of privacy, risk and compliance frameworks (SOC2, GDPR, etc.)
• Proficiency with helping teams assess privacy/compliance risk (e.g., the completion of Privacy Impact Assessments).
• Experience with developing incident playbooks and responding to privacy breaches.
• General familiarity with data security practices that reinforce privacy.
• Excellent communication skills, capable of translating privacy concepts for diverse audiences (e.g., explaining to customers how Jane adheres to a particular privacy framework).

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $98,000 and a maximum annual salary of $152,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $116,000 to $122,000. It's also possible to join Jane at a salary above or below this, which would mean a salary below $116,000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $122,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.

More information on our benefits can be found here!

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.