Senior Principal CRM (Veeva & Salesforce) Architect

Ready to help shape the future of healthcare?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world over 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Job Purpose:

Use your extensive knowledge of CRM applications, Salesforce Platform and Veeva CRM suite to define both the high-level architecture and detailed solution design of our applications. Coach/guide technical design experts and developers on their daily activities, acting as the main technical point of contact for CRM solutions. Design and implement process to build harmonized global (core) solutions to be deployed in multiple salesforce environments, define core application rules and best practices, solve conflicts between core solutions VS local deployments. Stay open-minded and curious about new technologies and trends, while making sure that the company is getting the right value from the current and new solutions/technologies being considered for adoption. Liaise with our partners (software vendors, system integrators, service providers) for the continuous evolution of our solutions, bringing both continuous and disruptive innovations to the table. Evaluate different data integration patterns and propose/recommend the right solutions for each case

Key Responsibilities:

• Lead data migrations to Veeva CRM and Vault CRM.
• Lead the development or implementation of integration solutions for Veeva CRM and Vault CRM.
• Coordinate with Veeva for application releases and implementation of Veeva CRM and Vault CRM.
• Creating high-level architecture and design for various solutions in commercial pharma, that meet the organization's business and technical requirements.
• Defining the integration strategy, selecting appropriate technologies, and ensuring seamless communication between various systems, applications, and services.
• Providing guidance to developers and ensuring the implementation aligns with the architectural design and best practices.
• Creating custom connectors and triggers when necessary for specific integrations, ensuring they are scalable and maintainable.
• Identifying and mitigating performance bottlenecks to ensure efficient and scalable solutions.
• Designing Integration pattern that can scale horizontally and vertically to handle increased workloads and user demand.
• Setting up monitoring, alerting, and governance processes to ensure the reliability and availability of solutions.
• Creating and maintaining architectural documentation, including diagrams, standards, and guidelines.
• Identifying and resolving architectural and integration challenges that may arise during the product lifecycle.

Why you?

• Total 15+ years of experience with 7+ years of experience designing and implementing Veeva & Salesforce based solutions, in a multi-country / multi-org environment.
• Hands-on experience as main solution design / architecture role for CRM implementations
• Extensive experience on:
  • Experience in developing enhancements, integrations and customizations for Veeva CRM.
  • Salesforce metadata API or SFDX based deployments, Salesforce metadata packaging, deployment troubleshooting.
  • Indepth knowledge about Salesfoce cloud applications (Life Science, Comminity & data cloud) and Veeva CRM system
  • Veeva CRM data model, broad knowledge of the different solution areas ( Product Metrics,Call & Activity,  Consent Management, Approved E-mail, Event Management and other modules)
• Understanding of other Veeva solutions such as Vault (Promomats / Medcomms)
• Very good communication and problem-solving skills; you like to work in agile methodology
• You have a strong understanding of other related technologies (SQL, SOQL, REST, SOAP, HTML5, JavaScript, etc.)
• You have experience with Product Development Lifecycle and DevOps tools like Azure DevOps, GIT, Jenkins, JIRA, etc.
• You can work independently, proactive identify challenges, and be accountable
• Fluent English both written and spoken

At GSK, we are dedicated to fostering an inclusive and diverse work environment. We believe that diversity in our workforce drives innovation and growth, and we are committed to providing equal opportunities for all employees and applicants. We strive to create an atmosphere where all individual’s unique perspectives and experiences are valued and respected. All qualified applicants will receive equal consideration for employment without regard to their sex or gender, caste, pregnancy, gender identity/expression, physical and/or mental disability, or any other protected characteristic as per applicable law.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
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