Our Opportunity:
The Senior Positive Employee Relations Manager is responsible for leading the execution and continuous improvement of Team Member (TM) relations and leadership development programs across Operations (Fulfillment Centers, Pharmacy, Chewy Vet Care), Corporate, and Customer Care. This role plays a critical part in identifying, assessing, and mitigating culture-related risks while fostering an environment where Chewy's values are consistently lived and reinforced.
This leader partners closely with HR, Legal, and Operations to translate employee relations insights into practical, scalable solutions that strengthen engagement, reduce risk, and build leadership capability. Success in this role requires the ability to connect with individuals at all levels, influence without authority, and deliver candid, actionable feedback to leaders in a way that drives accountability while minimizing defensiveness.
The ideal candidate is a trusted partner who thrives in dynamic environments, is highly organized, and brings both strong judgment and a passion for developing leaders and teams.
What you'll do:
- Execute and enhance positive Team Member relations programs, ensuring consistent delivery of training, tools, and resources that strengthen culture and leadership effectiveness.
- Identify and mitigate culture risks by analyzing trends across multiple data sources (e.g., TM feedback, ethics hotline data, engagement surveys), surfacing insights, and driving proactive solutions with cross-functional partners.
- Translate employee relations data into action, supporting root cause analysis and helping leaders understand and address underlying issues impacting team health and performance.
- Partner closely with HR, Legal, and Operations leaders to deliver practical, field-ready guidance and training that promotes fair, consistent, and values-based decision-making.
- Facilitate leadership training sessions for large and diverse groups, creating engaging, relevant experiences that resonate across varying audiences and leadership levels.
- Build strong relationships across the organization, establishing credibility and trust with frontline leaders, site leadership, and corporate partners.
- Provide direct, meaningful feedback to leaders in a way that reinforces expectations, strengthens leadership behaviors, and reduces defensiveness while driving accountability.
- Support and coordinate program execution, including tracking milestones, ensuring deliverables are met, and addressing obstacles to maintain momentum.
- Assess training needs and deliver targeted development, ensuring leaders are equipped to foster a positive, inclusive, and high-performing team environment.
- Champion Chewy's values by modeling expected behaviors and reinforcing a culture of respect, transparency, and continuous improvement.
- Report to the Director, Positive Employee Relations
What you'll need:
- Bachelor's degree; advanced degree in Human Resources, Employee Relations, or related field preferred.
- 7-10+ years of progressive experience in employee relations, HR, or related functions, including experience supporting large, diverse, and geographically dispersed teams.
- Demonstrated experience delivering leadership training and facilitating sessions for large groups, with the ability to engage a wide range of personalities and leadership styles.
- Strong ability to connect with and influence individuals at all levels, from frontline team members to senior leaders.
- Proven capability to identify culture risks and translate data into actionable insights that improve team member experience and reduce organizational risk.
- Working knowledge of federal and state employment laws and standard workplace investigation practices.
- Experience using HR systems and case management tools (e.g., Workday, ServiceNow) to inform decisions and track trends.
- Experience leading or mentoring others, with a focus on developing capability and driving consistent outcomes.
- Excellent communication skills, with the ability to simplify complex topics and deliver messages in a clear, direct, and constructive manner.
- Strong judgment, problem-solving ability, and business acumen, with a practical, solutions-oriented mindset.
- Comfortable operating in ambiguity, managing competing priorities, and adapting to change.
- Demonstrated ability to live and reinforce organizational values, while holding leaders accountable in a way that builds trust rather than resistance.
- Willingness to travel up to 50%.
The base salary range for this role is $105,500 - $168,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree; advanced degree in Human Resources, Employee Relations, or related field preferred.
- 7-10+ years of progressive experience in employee relations, HR, or related functions.
- Experience delivering leadership training and facilitating sessions for large groups.
- Strong ability to connect with and influence individuals at all levels.
- Proven capability to identify culture risks and translate data into actionable insights.
- Working knowledge of federal and state employment laws.
- Experience using HR systems and case management tools.
- Experience leading or mentoring others.
- Excellent communication skills.
- Strong judgment, problem-solving ability, and business acumen.
- Willingness to travel up to 50%.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
