Senior Policy Officer

Primary DetailsTime Type: Full time

Worker Type: Employee

Provide technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she handling, be able to prioritize work that is needed and be able to deliver work with high quality performance and accuracy

Primary Responsibilities • Delivery of assigned work to a high quality in line with appropriate audit standards, scheduled completion dates and prioritization •Comply on provided legislations, industry codes, company policies and procedures. •Adherence and ensure all processing is accurate and within organizational policies, processes, procedures as applicable to the role •Build and maintain effective partnerships with local and onshore stakeholders •Proactively assists in the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks given •Process all transactions related to product, process and policies and accomplish all reports as required •Properly assess completeness of documents received and provide solutions if incomplete Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 2 years relevant experience Preferred Competencies/Skills • Effective verbal and written communication skills •Proficiency in MS tools •Excellent customer service focus •Analytical with good decision-making and problem solving skills •Detail-oriented and has the ability to follow process instructions •Effective planning skills and time management skills to prioritise work and operate under pressure •Excellent interpersonal skills •Adaptable to change in a high changing environment •Administration, Organisation and Presentation skills Preferred Experience • Preferably with BPO experience and shifting schedules Preferred Knowledge • Fundamental knowledge on customer service preferred •Vast knowledge on insurance preferred QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type • Individual Contributor Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Adaptability, Collaboration Tools, Communication, Critical Thinking, Detail-Oriented, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Risk Assessments, Risk Management, Strategic Thinking, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.