Position Summary
MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology and operations capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science
Role Value Proposition:
Platform Support Engineer plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in Either Cognos or IDQ or Atacamma or Collibra platform administration, monitoring, troubleshooting, and user support.Besides contributing in individual capacity to support wide ranging business problems, this role also leads and develops Data and Analytics talent
Job Responsibilities
• Provide administration, monitoring, and support for Either Cognos or IDQ or Atacamma or Collibra platform
• Support user onboarding, access control, and training to drive adoption.
• Monitor platform performance, availability, and user access, ensuring compliance with SLAs.
• Perform incident triage, troubleshooting, and resolution for governance and quality platform issues.
• Manage platform configuration, upgrades, patches, and integrations with enterprise data systems.
• Work with vendors ( Cognos or IDQ or Atacamma or Collibra or informatica) and internal engineering teams to escalate and resolve complex issues.
• Document and maintain runbooks, support procedures
• Communication skills, analytical skills, structured problem-solving skills.
• Storytelling, Partner, Stakeholder engagement experience
• Provide people leadership: coach , develop and engage talent.
Knowledge, Skills and Abilities
Education
Bachelors degree in computer science , information technology or equivalent educational qualification
Technical Skills and Experience
• Cognos or IDQ or Atacamma or Collibra or informatica administration (installation, configuration, patching, upgrades, monitoring)
• Knowledge of incident management and ITSM tools (ServiceNow, AzDo )
• SQL for basic troubleshooting, validation, and metadata checks
• Communication skills, analytical skills, structured problem-solving skills.
• Storytelling, Partner, Stakeholder engagement experience
• People leadership: talent development & engagement experience
Good to Have (Preferred)
• Exposure to scripting/automation (Python, Shell, PowerShell) for monitoring and support tasks
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
