Senior Planning Analyst

You will be a technical leader responsible for creating resource models and business plans which ensure space/resource requirements are accurately forecasted and contractual service levels are achieved. You will identify opportunities and actions required to maximise staffing utilisation.. You will liaise and communicate these effectively with internal stakeholders to enable service delivery of contractual KPIs. The role will also support change activity and initiatives for continuous improvement.

Job title:

Senior Planning Analyst

Job Description:

Location – Hybrid working. Candidate will need to be in a commutable distance to one of the following offices: Manchester, Cheltenham or Swindon. Small requirement to be in office when needed.

Salary - up to £35k. Dependant on experience.

The role holder will be responsible for back-office forecasting and planning for our Life and Pensions Operations. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operational areas in making optimum use of resources in order to achieve internal and contractually agreed service levels and meet business plans.

Key duties

• Produce short-, medium- and long-term plans for back office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.
• Undertake ‘planned vs actual’ analysis and carry out detailed root cause analysis to provide healthy challenge and improve planning accuracy.
• Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.
• Ensure planning processes adhere to the OMF and share best practice across the planning community.
• Provide full impact assessment and advice on business change/projects
• Identify and highlight performance/service risks to Operations.
• Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities
• Support the achievement of revenue targets and both internal and
• contractual SLAs.
• Produce actionable performance MI to support operational focus on key metrics.

Knowledge

• Good understanding of back-office resource planning methodologies
• Good understanding of back-office performance metrics
• Advanced Excel knowledge essential
• Knowledge of back-office resource planning technologies such as Verint Work Manager

Skills

• Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions and recommendations
• Ability to develop strong internal relationships and interact and influence at all levels
• Self motivated, flexible and responsive to business needs and changes in
• priorities and deadlines
• Personally committed to quality, delivery and improvement
• Strong communication skills both written and verbal
• Ability to create reports with high visual impact
• Strong analytical skills and highly numerate
• Attention to detail and accuracy
• Strong organisational, planning and time management skills with the ability to
• prioritise multiple tasks, working to challenging deadlines
• Committed team player

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates to complete a right to work UK check, you will also need to pass a basic disclosure and credit reference check. We will also carry out 3 years of reference checks.

What’s in it for you?

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Manchester

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent