Senior Personal Lines Claims Specialist

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

About the Role

The primary purpose of this role is to deliver a high-quality work product on large & complex Personal Lines claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.
This role is a senior position within the claims team, suitable for an experienced claims professional seeking to further develop their career with exposure to broader areas of the claims business beyond managing a claims portfolio. The role also requires a willingness and ability to support the growth and development of other team members by leading by example and serving as a mentor.

In this role, you will:

• Manage major and complex Personal Lines claims from cradle to grave, ensuring claims are handled in line with policy terms, relevant legislation, legal principles, Chubb’s Best Practice Guidelines, and Claims Handling Guidelines.
• Assess damage and quantum, set and maintain accurate reserves, identify large losses, and report significant claims internally in line with business requirements.
• Conduct thorough investigations, secure and verify supporting documentation, document all claim developments accurately in the claims system, and exercise sound judgement to reach fair claim resolutions.
• Build and maintain strong relationships with brokers, customers, service providers, and internal stakeholders to support a smooth claims process and promote confidence in Chubb’s claims service.
• Manage vendor performance, control external costs, identify fraud and subrogation opportunities, and seek technical support where claims exceed delegated authority.
• Maintain effective diary and workload management to ensure timely file progression, negotiation of settlements where appropriate, and compliance with the General Insurance Code of Practice, AFSL obligations, the Insurance Contracts Act, and all other relevant statutory requirements.

• Tertiary qualification (Degree preferred).
• Relevant industry qualifications (e.g. ANZIIF) or studying towards.
• 5+ years’ experience in handling Major and Complex Personal Lines Claims.
• Strong written and verbal communication related to claims handling.
• Good negotiation skills.
• Excellent verbal communication skills.
• Ability to influence and negotiate.
• Proficient use of Microsoft Word/Excel and ability to construct claim reports as required.
• Ability to manage self and time effectively.
• High level of attention to detail and accuracy.

Why Chubb?

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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