Senior People Operations Manager

Purpose

We are looking for a detail-oriented and strategic People Operations Manager to optimize our HR systems, oversee benefits administration, and ensure compliance with labor laws and company policies.

Key Responsibilities

• HR Systems & Process Optimization: Manage and improve HRIS and related systems to boost efficiency and employee experience. Identify automation opportunities and partner with IT and vendors to ensure data accuracy and seamless integrations.
• Benefits Administration: Oversee benefits programs (health, retirement, wellness, leave), serve as the main employee contact, manage renewals, and lead education sessions to maximize employee understanding.
• Compliance & Policy Management: Ensure compliance with labor laws, maintain policies and handbooks, lead audits, and support employee relations in alignment with legal standards.
• Employee Relations & Terminations: Advise managers on performance and conflict resolution, lead termination processes, and ensure compliance with labor laws and internal policies. Collaborate with Legal and leadership on sensitive matters.
• Additional Responsibilities: Support onboarding/offboarding and stay current on HR trends, laws, and best practices to strengthen People Operations strategies.

Position Requirements (Experience & Competencies)

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in People Operations, HR systems, benefits administration, and compliance.
• Strong knowledge of HRIS platforms and experience managing HR tech stacks.
• Expertise in benefits administration, vendor management, and compliance with employment laws.
• Excellent analytical, problem-solving, and project management skills.
• Strong attention to detail and ability to work independently in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Highly collaborative team playerStrong communication skills, both written and verbalFluency in both Spanish and English

You’ll love working at Kueski because:

• We have a mission-driven culture focused on customer value, teamwork, humility,  and integrity.
• Everyone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition  is embedded in our company processes, systems, and practices.
• We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits. Everyone is an owner and eligible for competitive stock options with a company poised for success.
• We´re committed to building an inclusive and diverse team and we know this leads to incredible work.