Senior People Operations & HRIS Specialist (Grand Rapids)

Senior People Operations & HRIS Specialist

Company Overview

ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.

Job Summary

We are seeking a highly capable Senior People Operations & HRIS Specialist to join our People team. This is a critical individual contributor role that will help in the selection  and implementation of  a new HRIS for a mid-market employer, standing up internal payroll and benefits administration, and building scalable People operations from the ground up.

This role combines hands-on execution with meaningful ownership across systems, compliance, and core People processes. You will be instrumental in designing workflows, establishing operational rigor, and ensuring a high-quality employee experience.

• Play a key role in evaluating, selecting, and implementing a new HRIS platform
• Design and build scalable workflows, processes, and data structures within the HRIS
• Partner cross-functionally with Finance, Accounting, IT, and external vendors to ensure successful system implementation and integrations
• Establish best practices for data governance, security, and system utilization

• Own end-to-end semi-monthly payroll processing, ensuring accuracy, timeliness, and compliance
• Stand up and administer employee benefits programs, including health, welfare, and retirement (401k)
• Ensure compliance with federal, state, and local regulations and filing requirements  across payroll, benefits, and employment practices
• Manage relationships with payroll, benefits, and other People-related vendors

• Serve as a key point of contact for employee questions related to payroll, benefits, and People operations
• Support employee relations matters, including assisting with investigations and documentation
• Maintain accurate and compliant employee records and documentation

• Develop and deliver People data reporting and insights to support business decisions
• Build dashboards and reporting capabilities within the HRIS
• Lead and support cross-functional People projects (e.g., process improvements, compliance initiatives, system enhancements)
• Continuously identify opportunities to improve efficiency, scalability, and employee experience

Qualifications and Skills

• Required qualifications: 
  • 6+ years of experience in People Operations, HR Operations, or similar roles
  • Demonstrated experience supporting or leading an HRIS implementation
  • Strong hands-on experience with payroll processing and benefits administration
  • Deep experience administering HRIS platforms (e.g., BambooHR, HiBob, Paycom, Workday Go, or similar)
  • Strong knowledge of multi-state payroll and employment compliance requirements
  • High attention to detail with a strong data integrity mindset
  • Analytical and systems-oriented thinker with the ability to translate data into insights
  • Proven ability to manage vendors and cross-functional stakeholders
  • Strong project management skills and ability to operate independently in a fast-paced environment
  • Strong judgment and ability to handle sensitive employee matters with discretion

• Preferred qualifications: 
  • Experience in a high-growth SaaS environment
  • Experience building People operations outside of a PEO environment
  • Experience with system integrations and HR tech stack optimization
  • MBA or other relevant certifications
  • AI Agent creation and management

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3.5% of your salary
• Varied options for health, dental, vision, disability and life insurance

ActiveProspect is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.