The Role
Manage People Operations across Brazil, Mexico, Argentina, and the USA, including payroll inputs, benefits administration, employee lifecycle processes, HR documentation, reporting, compliance controls, audits, and employee support. Partner with payroll providers and global People, Finance, Legal, and Talent teams while improving and automating processes through technology.
Summary Generated by Built In
At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
The Purpose:
As a Senior People Operations Associate at PPRO, you will play a key role delivering accurate, efficient and employee-focused People Operations across our Americas region.
You will have day to day responsibility for supporting our employees and managers across Brazil, Mexico, Argentina and the USA, with a particular focus on payroll, benefits, employee lifecycle processes and HR administration. You will work closely with our local payroll and benefits partners, as well as colleagues across our global People team, to ensure our processes run smoothly and our employees receive a high quality People experience. This is a hands on role for someone who enjoys getting into the detail, taking ownership and finding ways to make processes better.
What you’ll be doing:
- Manage day-to-day People Operations across Brazil, Mexico, Argentina and the USA, ensuring employee data, documentation and processes are accurate, up to date and delivered within required deadlines.
- Prepare and coordinate monthly payroll inputs, including salary changes, bonuses, benefits, absences and other employee changes, working closely with external payroll and internal Accounting and Treasury teams.
- Own regular payroll and people related reporting for Finance, ensuring data is accurate, timely and aligned with payroll and HR data to support financial planning, reporting and reconciliation.
- Manage employee benefits administration and respond to employee and manager queries relating to payroll, benefits, policies, contracts, personal data and other People Operations matters.
- Support the full employee lifecycle, including onboarding, internal transfers, changes to employment and offboarding, ensuring a smooth and consistent experience.
- Prepare employment contracts, letters and other People documentation, maintaining a high standard of accuracy and confidentiality.
- Identify opportunities to improve, simplify and automate People Operations processes, using AI and other technology where appropriate to reduce manual work, improve accuracy and build more scalable ways of working as PPRO grows, including contributing to regional and global People projects.
- Maintain appropriate processes, controls and documentation to support data integrity, compliance and operational efficiency, including supporting internal and external audits and responding to audit requests.
- Collaborate with People Partners, Talent Acquisition, Finance, Legal and other teams on employee and People-related matters, contributing to global initiatives and sharing best practice across the wider People team.
What you’ll need:
- 5+ years experience in People Operations and Payroll, ideally in a fast paced, growing environment.
- Hands-on experience managing Brazil payroll, including preparing payroll inputs, reviewing calculations and working with payroll providers.
- Experience managing or supporting payroll across other Americas markets, particularly Mexico, Argentina or the USA, is a plus.
- Experience with benefits administration and supporting the full employee lifecycle, including onboarding, changes and offboarding.
- Strong English communication skills and confidence working with colleagues and stakeholders across different countries and levels of seniority.
- Strong attention to detail, with a methodical approach to data, problem-solving and deadlines.
- A collaborative and proactive approach, with the ability to build trusted relationships, work independently and look for new ways to improve how we work.
- Comfortable managing competing priorities and working under pressure, while maintaining a positive and pragmatic approach.
What's in it for you?
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.
Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Transportation Voucher - we will cover your costs of commute!
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.
Pet-friendly office- Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
Skills Required
- 5+ years of experience in People Operations and Payroll
- Hands-on experience managing Brazil payroll, including payroll inputs, calculation reviews, and payroll provider coordination
- Experience managing or supporting payroll across other Americas markets, particularly Mexico, Argentina, or the USA
- Experience with benefits administration and the full employee lifecycle, including onboarding, employment changes, and offboarding
- Strong English communication skills
- Strong attention to detail and a methodical approach to data, problem-solving, and deadlines
- Ability to build trusted relationships, work independently, and improve processes
- Ability to manage competing priorities and work under pressure
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The Company
What We Do
PPRO is a fintech company that provides digital payments infrastructure to businesses and banks so that they can scale their checkout, acquiring, and risk services through one connection. Payment platforms, acquirers, and merchants that plug into PPRO’s infrastructure are able to access payment methods, fraud screening tools, and other essential products from multiple providers. Every product can be deployed and controlled with clicks, not code. And with the company's orchestration layer directing process flows and data like clockwork, PPRO’s partners can rest easy knowing they’re delivering seamless end-to-end services to their customers. Citi, PayPal, and Stripe are just some of the names that depend on PPRO to accelerate their roadmaps, boost their conversions, and eliminate the complexities of digital payments.
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