At Shield AI, our People Experience team helps create the foundation that enables our people to do their best work. We’re looking for a Senior People Experience Operations Partner who is passionate about creating seamless employee experiences while building the operational rigor needed to support a growing, global organization.
You’ll own critical moments across the employee lifecycle—from a new hire’s first day through employee changes, leaves, and offboarding. This is a great opportunity for someone who enjoys being close to the work, thrives in a fast-moving environment, and is energized by making people processes simpler, more scalable, and better than they were yesterday.
What you'll do:
- Own key employee lifecycle operations, including global onboarding, offboarding, employee changes, and leave administration, ensuring each experience is timely, accurate, compliant, and employee-centered.
- Maintain the integrity of our people data by processing employee changes, managing HRIS records, conducting audits, and producing routine and ad hoc workforce reporting.
- Deliver high-quality employee and manager support by owning PX Operations request channels, interpreting policies, resolving operational questions, and escalating issues appropriately.
- Build for scale by developing SOPs, identifying process gaps, and improving workflows to create greater consistency and efficiency across PX Operations.
- Partner cross-functionally across People Experience and the business to coordinate critical activities, solve problems, and continuously improve the employee experience.
What we're looking for:
- 2–5 years of experience in HR Operations, People Operations, or a related field, with hands-on experience across onboarding, offboarding, leave, and benefits-related processes.
- Experience working with HRIS platforms and managing employee data, reporting, audits, and high-volume transactional workflows.
- Strong organizational skills and attention to detail, with the ability to effectively manage competing priorities in a fast-paced environment.
- Excellent written and verbal communication skills and sound judgment when handling confidential or sensitive information.
- A proactive, service-oriented approach with the ability to independently investigate issues and drive them through resolution. Preferred Qualifications
- Experience with UKG, Jira, or similar HR operations and case-management technologies.
- Working knowledge of employment laws, compliance requirements, and HR operational practices.
- Experience supporting a multi-state and/or international employee population.
- Experience documenting processes and improving or scaling People Operations programs.
Skills Required
- 2-5 years of experience in HR Operations, People Operations, or related field with hands-on onboarding, offboarding, leave, and benefits processes
- Experience working with HRIS platforms and managing employee data, reporting, audits, and high-volume transactional workflows
- Strong organizational skills and attention to detail, ability to manage competing priorities in a fast-paced environment
- Excellent written and verbal communication skills and sound judgment when handling confidential or sensitive information
- Proactive, service-oriented approach with ability to independently investigate issues and drive them to resolution
- Experience with UKG, Jira, or similar HR operations and case-management technologies
- Working knowledge of employment laws, compliance requirements, and HR operational practices
- Experience supporting a multi-state and/or international employee population
- Experience documenting processes and improving or scaling People Operations programs
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and mental-health support, with company materials describing excellent coverage. Feedback suggests these offerings are comprehensive and consistently highlighted across official and third-party benefit lists.
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Equity Value & Accessibility — Equity is granted to all full-time hires, with RSU structures and tools like Carta Tax intended to improve understanding and tax timing. Feedback suggests this broad-based ownership approach is a notable component of total rewards.
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Parental & Family Support — Benefits include paid parental leave, fertility support, childcare benefits, family medical leave, and onsite resources such as a Mother's Room. Feedback suggests the family-oriented offerings are more expansive than basic coverage.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
