Senior Pensions Administrator-Benefits

Responsibilities:

Benefits Calculation & Compliance 

• Accurately calculate and ensure pension benefits, lump sums, death and disability benefits in strict compliance with scheme rules and local legislation 
• Understand actuarial valuation report and ensure that the pension scheme is sufficiently funded before releasing benefits due
• Conduct regular audits of calculations to ensure adherence to internal policies and legislation
•  Resolve complex discrepancies in benefit entitlements and escalate issues as needed
• Review and validate pension benefit calculations (retirement, death, disability, withdrawal) prepared by Pension Administrators 
• Instruct Accounts for payment of benefits
• Follow up with internal stakeholders to ensure timely payments to members

Pensioner Payroll Processing

• Payroll processing for pensioners, including data entry, reconciliation, and timely disbursement of payments. 
• Liaise with payroll teams to resolve discrepancies and ensure accuracy in monthly pension payments and MRA return
• Review payroll reports and statutory returns (e.g. MRA submissions) 

Member Communication   

• Serve as the primary point of contact for pension scheme members, addressing inquiries via email, phone, and in person. 
• Clearly explain benefit calculations, scheme rules, and payment processes to members with varying levels of pension literacy 
•  Draft and distribute communications (e.g., annual benefit statements, issue winding up letters) to ensure transparency. 
• Handle complex member queries and complaints, ensuring accurate and professional responses 
• Review and validate member communications prepared by the team
• Liaise with trustees, actuaries, auditors, insurers, and other stakeholders as required

Compliance & Reporting

• Maintain up-to-date knowledge of pension legislation and ensure processes align with internal policies and legislation. 
• Prepare relevant information to include under reports for trustees and auditors.
• Ensure all activities comply with internal procedures, scheme rules, and local pension legislation
• Identify operational and compliance risks and escalate appropriately to Pensions Executive

Team support and supervision

• Provide guidance, coaching, and on-the-job training to Pension Administrators 
• Review work performed by team members and provide constructive feedback 
• Support the development of team capability and technical knowledge

Participate in departmental activities, including meetings, as and when required.

Profile of the ideal candidate:

• Degree holder 
• Minimum 2 years’ experience in pension administration
• Strong technical knowledge of pension schemes, benefit structures, and legislation
• Have good communication skills – both written and oral
• Be conversant with MS Office Tools
• Ability to supervise, train, and support junior staff 
• Be able to work both independently and as a member of a team
• High attention to detail and ability to work under pressure and meet deadlines

   The Company reserves the right:

    1. To convene only the best qualified candidates to participate in the selection exercise.

    2. Not to make any appointment following this advertisement.