(Senior) Payroll Time and Benefits Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The (Senior) Payroll, Time & Benefits Specialist is responsible for the timely and accurate execution of People & Culture (P&C) system data maintenance and administrative activities. This role supports P&C business processes related to payroll, tax, social insurance, time, and various local and global benefits.

The specialist will contribute to the continuous improvement of P&C People Support Solutions (PSS) by analyzing interactions and collaborating with other P&C functions. A broad understanding of local HR processes and tools is essential, as is knowledge of local and global impacts on employee lifecycle management, finance, procurement, and IT. This position requires customer focus, advanced communication skills, and a solution-oriented approach.

Your Responsibilities

• Execute system data maintenance and administrative activities for payroll, tax, social insurance, time, and benefits administration.

• Provide customer service on pay, time, and benefits-related activities

• Ensure that all unions negotiations (if any) associated with PTB activities should be handled properly and in a timely manner

• Manage, process, and reconcile mass upload files for all pay frequencies

• Ensure regulatory compliance in line with countries, customers, and their regulations

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way

• Actively initiate and participate in the development and implementation of continuous improvement initiatives

• Serve as an expert contact for payroll specialists in more complex inquiries and processes

• Proactively identify and troubleshoot payroll/time/benefits issues to determine root cause and solutions for resolution

• Collaborate with peers within the region and globally to ensure consistent and effective services

• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

Who You Are

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

• You built 3 to 5 years of work experience in payroll services, preferably, in a shared service center environment

• You have deep knowledge of local tax and social insurance, payroll cycle and processes /benefits operations/processes, and Workday P&C Processes

• You are customer focused, have attention to detail, and are solution oriented

• You have advanced analytical skills, and built advanced Excel skills (pivot table, V/H – lookup, formulas)

• You are able to work independently in a fast-paced and change environment, and to handle multiple and competing priorities

• You have a proven track record of being able to deliver in a matrix organization, in an ambiguous and multicultural environment working across borders

• You are fluent in English, Bosnian, Croatian, and Serbian. Mastering the Russian and/or Georgian language is preferred

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.