Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
Infobip’s Corporate Security team is looking for a new member to work in the Anti-Fraud team, keeping us and our clients on the safe side!
As a Cyber Security Engineer, you will play a key role in identifying and preventing fraudulent activity across customer platforms. Your primary responsibility will be to monitor customer traffic and transactional records to detect threats such as account takeovers, payments fraud, BEC/CEO fraud, and other risks. Upon identifying fraudulent traffic, you will take immediate action to cancel it and prevent further processing.
You will resolve queued traffic and continuously observe patterns to uncover unauthorized connections and fraudulent accounts. Maintaining and refining fraud analysis models will be essential to improving the efficiency and accuracy of our detection systems, while ensuring the confidentiality of all information gathered during investigations.
By analyzing account behavior and traffic trends, you will identify emerging fraud patterns and recommend platform or system improvements to mitigate future risks. You’ll also evaluate and suggest new software tools to enhance fraud detection, prevention, and reporting capabilities. Additionally, you will be responsible for generating suspicious activity reports and incident documentation for clients.
What you'll do
Monitor near-real-time job queues to identify and triage high-risk events (e.g. large campaigns).
Track relevant mail groups for cases involving high volumes of spam messages.
Respond to security alerts and tag the spam team on the fraud channel when spam is detected.
Analyze data from multiple sources (e.g. logs) as part of cyber investigations.
Observe customer events to detect and flag fraudulent activity such as account takeovers, payments fraud, unauthorized access, and fraudulent accounts.
Investigate confirmed cases of forgery, account takeover, and system misuse within customer accounts.
Escalate verified fraud incidents to appropriate stakeholders (e.g. Account Managers, Site Reliability Engineers).
Monitor regular user activity and traffic to establish behavioral baselines and identify anomalies.
Support education efforts for sales teams and clients to help prevent victimization.
Propose changes to system architecture or recommend security measures to prevent unauthorized access or misuse.
Contribute to the automation of internal processes to improve team efficiency.
What makes you a strong fit
Preferably an educational background in Computer Science, IT Engineering, IT security, or a related field.
Minimum 3 and preferably 5+ years of relevant experience, preferably in a fast-paced international environment.
General IT/computer competency – cybersecurity engineers use technology to conduct research, correspond with clients and colleagues, leverage data, and monitor activity.
Advanced English level, speaking and writing.
Available to work following a hybrid work model per Company policy.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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