Join JPMorganChase Global Banking and lead client implementations that bring payments technology and products to life. You will work directly with clients and internal partners to deliver structured onboarding across treasury, cash management, trade, and merchant acquiring. This is a senior role for someone who can run multiple deliveries in parallel, set clear governance, and keep complex workstreams moving under tight timelines.
As a Associate in Payments Client Implementation within Client Onboarding and Service, you will own the post-mandate onboarding journey from solution finalization through testing and production go-live. You will lead cross-jurisdiction and multi-entity implementations, manage project governance, and drive clear communication with clients and senior stakeholders. You will ensure work is delivered within legal, risk, compliance, and control requirements, while identifying opportunities to improve the onboarding experience and operating model.
Job Responsibilities
- Own end-to-end client onboarding delivery, acting as the key point of contact and driving client satisfaction through go-live.
- Manage multi-entity and cross-jurisdiction implementations and account opening requests, including cross-region deals.
- Build and run implementation plans with clear scope, milestones, timelines, dependencies, and governance routines.
- Lead client-facing activities including workshops, solution refinement, project planning, testing coordination, and documentation management.
- Coordinate internal partners across sales, product, legal, compliance, operations, technology, and client service to deliver on commitments.
- Track delivery progress, manage risks and issues, and escalate when needed to protect timelines and outcomes.
- Ensure adherence to audit, risk, and control requirements, maintaining clear documentation and evidence.
- Provide subject matter support on international regulatory requirements, products, documentation, and services.
- Contribute to regional and global initiatives and process improvements that enhance client experience and internal efficiency.
Required qualifications, capabilities and skills
- Bachelor’s degree or equivalent.
- Minimum 5 years of experience in client-facing implementation, onboarding, or project delivery roles.
- Experience or knowledge in treasury, cash management, finance, or payments.
- Strong verbal and written communication skills in English and the local language.
- Strong organisational skills with the ability to manage multiple concurrent implementations and tight deadlines.
- Ability to work independently in a cross-functional, global environment and influence stakeholders across teams.
Preferred qualifications, capabilities and skills
- Experience with automation or data tools such as Alteryx, UiPath, or Python, and a track record of improving processes.
- Familiarity with enterprise platforms such as SAP or Oracle in a finance or treasury context.
- Knowledge of payment file and connectivity methods such as ISO XML, SFTP, application programming interface, or SWIFT.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Bachelor's degree or equivalent
- At least 5 years of experience in client-facing implementation, onboarding, or project delivery roles
- Experience or knowledge in treasury, cash management, finance, or payments
- Strong verbal and written communication skills in English and the local language
- Strong organizational skills and ability to manage multiple concurrent implementations under tight deadlines
- Ability to work independently in a cross-functional, global environment and influence stakeholders across teams
- Experience with automation or data tools such as Alteryx, UiPath, or Python
- Track record of improving processes
- Familiarity with SAP or Oracle in a finance or treasury context
- Knowledge of payment file and connectivity methods such as ISO XML, SFTP, APIs, or SWIFT
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
