Senior Payment Advisor

Location:

227 West Monroe Street - Chicago, Illinois 60606

Job Summary
Payment Advisors work with industry specific companies with the goal of driving efficiencies in the payments process and will thoroughly understand the issues confronting clients or prospects, and recommend solutions based on industry knowledge and Key's product set. By partnering with KeyBank Relationship Managers, who currently manage the banking relationships with our clients, Payment Advisors will serve as the client's trusted advisor for payment solutions to develop, manage and retain profitable client relationships and deliver subject matter expertise to client and prospects. They will also be accountable for and contribute to the team's overall portfolio growth.
Responsibilities

• Develop a strong understanding of the industry’s payment process, the regulatory environment and the key drivers impacting the clients.
• Build and maintain collaborative relationships with the Relationship Managers at Key to acquire, expand and retain business clients who have treasury management needs. Partner with Relationship Managers in performing strategic dialogs to turn prospects into clients.
• Effectively identify client needs and provide solutions, and participate in various aspects of client management, in-person client calling, and relationship reviews for clients.
• Manage portfolio to deepen existing relationships through proactive identification of integrated solutions to unmet client needs. Partner with Relationship Manager's in identifying opportunities for clients and prospects. Learn how to build and maintain strong networks with Centers of Influence (COI's).
• Working with Sales Analyst, effectively prepare sales presentations, relationship reviews, business process reviews providing comprehensive recommendations based on client cash management needs.
• Record accurate, relevant, and current status of sales opportunities and activities in Salesforce.
• Act with a sense of urgency to respond to client and partner requests.
• Leverage implementation and client management teams, ensuring superior on-boarding and excellent client experience.
• Accountable for appropriate documentation execution
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree degree in Business (Accounting, Finance, Economics) or Technical Sciences (Computer Science, Engineer, Physics) (preferred)

Experience Qualifications

• 3+ years experience in business, finance, technology, or relevant fields (required)
• 1-3 years payments/treasury or cash management experience (preferred)

Tactical Skills

• Financial acumen including the ability to read and understand income statements
• Basic ability to map payment products and functionality to the working capital cycle and revenue cycle to provide consultative solutions to clients
• Entry level of consultative and strategic solution selling skills and deliver products and services by defining needs and consequent solution value proposition
• Basic knowledge and understanding of principles and practices associated with analysis of business operations and understanding of how the healthcare payments process, claims payment, revenue cycle and finance departments work
• Knowledge and understanding of financial concepts, payment processing, commercial banking operations and supply chain management is an advantage
• Ability to grasp complex businesses and understand processes
• Excellent critical thinking and problem-solving ability
• Proven track record of in client-facing roles
• Excellent organization and communication skills (verbal and written)
• Self-motivated and ability to participate effectively in a highly collaborative work team

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Routine and frequent travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $130,000 to $160,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 05/21/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].