Senior Partner Implementation Program Lead

What you can expect

This individual will play a pivotal role in enabling our partners to independently deploy and install the different Zoom products across CCaaS and UCaaS solutions. You will be responsible for driving the strategic vision, planning, and execution of the partner certification program. You will work cross-functionally to define certification standards, create training materials, and establish metrics for partner success.

About the Team

The Professional Services Organisation are responsible for managing the designing and deployment of Zoom Phone and Contact Center solutions.

Responsibilities

• Having Curriculum Design: Develop partner-facing training materials, workshops, and certification criteria, in collaboration with internal subject matter experts from product management, professional services, and sales.
• Having Standards & Best Practices: Define and enforce best practices for partner deployment and installation methodologies, aligning with industry standards and company policies.
• Having Performance Management: Establish key performance indicators (KPIs) to track partner certification progress, deployment success rates, and customer satisfaction post-installation.
• Processing Optimization: Continuously improve and refine the certification process to ensure scalability and adaptability as the partner network expands.
• Having Stakeholder Communication: Regularly communicate the program’s progress, impact, and key milestones to senior leadership and key stakeholders.
   

What we’re looking for

• Have Bachelor’s in Information Technology, Business, or related field.
• 7+ years of experience in channel partner enablement, professional services, or program management within the technology, UCaaS, or CCaaS space.
• Have knowledge of CCaaS and UCaaS solutions and their deployment requirements.
• Have project management skills with a demonstrated ability to lead cross-functional initiatives.
• Experience with Learning Management Systems (LMS), partner management platforms, and project management tools.

Salary Range or On Target Earnings:

Minimum:

$93,900.00

Maximum:

$217,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

10/28/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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