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Accelerate the ad technology evolution.
The Role
The Senior Partner Development Manager will optimize client setups, identify growth areas, and enhance revenue for Streaming TV media owners while managing client relationships and operational tasks.
Summary Generated by Built In
About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Index Exchange is seeking a dynamic Senior Partner Development Manager Streaming TV (STV) to join our growing, collaborative team! This role will focus on growing revenue for our Streaming TV media owners via our real-time programmatic exchange. The Senior Partner Development Manager will work closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners.
It is the Senior Partner Development Manager's job to ensure that Index exceeds our publishers’ expectations by optimizing their current setup and identifying areas of growth. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index's offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. As an advocate for streaming media owners, you will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally to contribute to the culture of learning and growth at Index. As you develop your expertise we’ll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.
What we’re looking for:
- Strategic: As you learn about our business, we’ll look to you to identify actionable insights and new opportunities for our partners to increase revenue and drive greater marketplace demand
- Curious and Innovative: You are always thinking of ways to better streamline a product or process with the mindset of implementing these solutions at scale, especially when it comes to the STV landscape
- Collaborative: You’ll need to work cross-functionally with other Index Exchange Sell-Side and Product teams to implement operational strategies, create feedback/insight/reports and document new processes to help improve the partner experience
Here’s what you’ll be doing:
- Manage and develop client relationships for Index’s North American STV clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and communication with clients
- Identify areas for automation of internal processes and communication to better serve media owners at scale
- Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio and execute optimization suggestions through communication with clients
- Perform operational tasks including, Streaming TV campaign management, daily performance monitoring and optimization
- Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our media owner partners and point person for all client discussions
- Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date
- Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally
- Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance
Here's what you need:
- Goal oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your clients
- A Bachelor's Degree from an accredited university, preferably in a business, marketing, communications or technology related field
- A proficiency for data-driven decision making and an educational pedigree which illustrates it
- Ability to think like an analyst- collecting, review and gleaning insights
- Knowledge of the online and specifically Streaming TV advertising industry including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology is not required but is desirable
Salary: The base salary range for this role is $110,000 to $135,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
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The Company
What We Do
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners. In our workplace, we pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Why Work With Us
When you join Index Exchange, you’ll be working at an engineering-first company. Our foundation is our technology platform and all of the Indexers who come together to improve, extend, and reinvent it. We invest heavily in building an organization that’s committed to DEI&B, our core values, and our vision of total market efficiency.
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