At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
A Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through CRM marketplaces and partner ecosystems. The candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop NiCE partnerships in platforms such as Salesforce, Amazon Connect, and other CRM ecosystems.
The Partner Acceleration Executive will work closely with cross-functional leadership teams to execute corporate strategy for new growth. The PAE is also responsible for maintaining and progressing long-term relationships at all levels with CRM platform teams, ISVs, and key stakeholders to accelerate the adoption of Playvox by NiCE solutions. Partner Acceleration Executives will create business plans, execute marketing plans, develop Quality Business Reviews (QBRs) from concept to final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals.
How will you make an impact?
- Establish and manage relationships with existing and new CRM marketplace partners to identify opportunities for growth and collaboration
- Develop joint business plans and execute on co-branded initiatives that increase marketplace visibility and engagement
- Establish and manage relationships with existing and new SIs and TSDs to determine goals for growth and development
- Achieve quarterly and annual targets for revenue growth, pipeline creation and bookings
- Act as a liaison to Sales, Marketing, Product, and Executive teams to align strategy and execution across NiCE and partner platforms
- Document and present joint business plans that align to growth strategies
- Lead Training and Enablement for partners on Playvox by NiCE products, services, and Go-To Market
- Monitor marketplace performance metrics and generate data-drive insights to inform optimization efforts
- Leverage established support and management processes to escalate and resolve issues in a timely manner
- Drive CRM marketplace and TSD strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem.
- Attend and participate in partner-related events
- Perform other duties as assigned
Have you got what it takes?
- 10-12 years of technology sales experience, with a strong background in channels and marketing
- 10+ years in the partner channel or CRM marketplace strategy, with a proven track record of successfully managing partnerships
- Deep understanding of CRM platforms and marketplace dynamics
- Previous experience in contact center software or associated industry
- Proven success in driving adoption and revenue growth through marketplace ecosystems
- Experience working with national/global partners
- Enterprise business and SDFC knowledge
- Exceptional written, verbal and presentation skills
- Excellent interpersonal skills with the ability to effectively listen to quickly assess a situation and then convey thoughts and ideas in a clear and concise manner
- Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Requisition ID: 6709
Reporting into:
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
