Senior Paralegal - Commercial/Legal Operations

Who we are:
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
The role and why it matters:
Vonage’s Legal Department seeks a talented Commercial Senior Paralegal to support its fast-paced and dynamic Application Business Unit and legal operations department. The role involves supporting complex, strategic transactions with our customers, partners, and suppliers worldwide, whilst serving as a trusted advisor on legal matters in connection with the product and sales cycle.  Additionally, the Senior Paralegal will play a key role in improving the efficiency and effectiveness of contracting processes. This position will report to the Director, Commercial Legal Affairs (Applications BU).
You will support a pipeline of commercial deals, manage existing customers relationships and contracts, and provide legal guidance to a global business team.
In this role, you’ll:

• Review, create and manage commercial contracts with customers, partners, and resellers to protect company interests and ensure legal compliance.
• Process contracts, including MSA Addenda, renewals, and quotes, through the compliance platform, ensuring accurate ticketing and follow-up.
• Assist sales teams on deal closure and indirect sales.
• Support continuous improvement in simplifying processes for contract negotiations, operational processes and the provision of legal support
• Collaborate with Vonage customers to understand and address their needs.
• Advise internal teams and senior leaders on solutions to support company growth.
• Collaborate with legal operations to standardize contract templates, processes and procedures globally to enable cross-selling of services.
• Collaborate cross-functionally to improve contract management workflows and propose enhancements to our Contract Lifecycle Management system.
• Create processes and frameworks for effective legal knowledge sharing to facilitate our department’s provision of legal advice across the business.
• Identify and recommend solutions to improve efficiency in legal operations.
• Assist in documenting and maintaining Standard Operating Procedures (SOPs) for core legal operations processes.
• Develop training content for new processes and ensure knowledge is accessible via internal platforms such as Thrive and Confluence.
• Support the adoption of new tools and technologies by conducting training sessions and troubleshooting user issues.
• Support special projects and ad hoc initiatives as assigned by Legal Operations leadership.
• Track and manage key legal operations deadlines and deliverables to ensure timely execution.
• Collaborate with cross-functional teams, including IT, finance, and other business units, to align on operational priorities and implement and optimize platforms and various tools, such as JIRA, Evisort and SimpleLegal.

What is Required:

• Bachelor’s degree in Paralegal Studies or a related field.
• Minimum 7-10 years of Paralegal experience working at a law firm or commercial legal department ideally in technology, SaaS or cloud communications.
• In-house experience working cross-functionally to drive projects and transactions to completion.
• Proven ability to perform under pressure in a sales-driven, revenue generation environment, providing prompt, accurate responses and work product.
• Proven track record in identifying, assessing and mitigating risks to offer business solutions.
• Business-oriented mindset with strong acumen, problem-solving and project management skills.
• Diplomatic and gravitas to drive consensus and results.
• Proactive, self-motivated and track record of challenging and improving on the status quo.
• Strong team player with sound, practical, and independent judgment; committed to the highest ethical standards.
• Skilled in prioritizing and organizing work in a high-volume, results-driven environment.
• Familiar with how to leverage technology and tooling (such as Jira and Slack) to drive efficiencies and amplify impact.
• Experienced supporting a fast-paced sales team and complex cross-border agreements.
• Ability to work independently and manage multiple competing priorities effectively.
• A high level of integrity.

Desirable

• Thrives in an environment where urgency, results driven mindset and accountability are key behaviors.
• Effective communicator, skilled at engaging with internal stakeholders, and external lawyers, customers, partners, resellers and their inhouse counsel.

What is in it for you:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides:

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance

Where you will work:
This position offers a hybrid work arrangement based out of our New Jersey office, with the flexibility to work remotely. We are also open to considering fully remote candidates located within the USA, specifically in Eastern and Central time zones. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
 
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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