Permanent role
Senior Operative in the Return Material Authorisation department (RMA)
What you will do:
Receive, inspect, and accurately book returned products into relevant systems.
Process customer-owned goods, ensuring timely receipt, verification, and crediting where applicable.
Remove inventory from consignment accounts and update stock records accurately.
Book devices and equipment into repair workflows, ensuring all required documentation and system transactions are completed.
Process Product Investigations (PIs), including recording, tracking, and communicating findings where required.
Prioritisation of tasks and supporting the smooth flow of returns throughout the operation.
Ensure all production-based activities are completed accurately, efficiently, and within agreed service level agreements (SLAs).
Distribute and transfer of returned products to originating warehouses or designated locations.
Maintain complete and accurate records of all returns transactions to ensure traceability and compliance.
Support internal and external audits by providing accurate records.
Promote a culture of quality and operational excellence, ensuring all work is completed with a target of 100% accuracy.
Identify and report any discrepancies, non-conformances, or process deviations promptly.
Support the onboarding of new team members by sharing process knowledge, standard ways of working, and best practice where required.
Support troubleshooting activities to minimise operational disruption and maintain service levels.
Share best practice and process knowledge to support a positive, engaged, and continuously improving team environment.
Assist with testing and embedding new systems, processes, or operational changes where required.
Promote and maintain a safe working environment by adhering to all health and safety policies, procedures, and safe systems of work.
Support collaboration across departments to ensure seamless processing and resolution of returns-related activities.
Build and maintain effective working relationships with internal and external stakeholders.
Support production-based warehouse activities during periods of increased demand or resource requirements.
What you will need:
Education
GCSE or higher.
Experience
Valid IATA and/or ADR Dangerous Goods qualification (beneficial but not mandatory).
Valid Counterbalance Forklift licence (beneficial but not mandatory).
A working knowledge of Warehouse processes and ERP/WMS (Oracle or similar) is essential.
Preferred but not mandatory, 3+ years’ experience in inventory management or similar environment.
Competencies
Collaboration – we achieve more together, and the Supervisor should lead by example and seek to collaborate at every opportunity.
Innovation – just because it is the way it has always been done like that does not mean that is the best way. We encourage people to be creative and think outside of the box to set ourselves apart from our competitors.
Relationship building – relationships are the foundation of a strong team and a robust network of relationships across the organization are pivotal to our success.
Decision making – in a dynamic environment the ability to show sound judgement and make effective decisions is vital.
Proactiveness – in a fast-paced operation being ready for anything is vital and a proactive approach and the ability to manage individual and team workload is a key attribute.
Service Commitments and Warehousing Promise
The EMEA Operations team keep the service commitments at the forefront of what we do every day. Our service commitments define who we are and connects our mission, values and strategy with our vision delivering remarkable results and a high level of service.
As the European Warehouse group, we also look to live our promise of being driven to grow talent and deliver excellence in service quality and cost for our customers.
Our Service Commitments and Promise are pivotal to the success of our European Warehousing Operations, and the role holder should actively support these through high standards, ownership, and consistent ways of working.
United Kingdom Pay Ranges:
- United Kingdom: £23,700 - £39,500 GBP Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
Travel Percentage: None
Skills Required
- GCSE or higher
- Working knowledge of warehouse processes and ERP/WMS (Oracle or similar)
- Typically 3+ years' experience in a warehousing or similar environment
- Valid IATA and/or ADR Dangerous Goods qualification
- Valid Counterbalance Forklift licence
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
-
Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
-
Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
-
Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
Gallery
