Job Summary:
The Senior Operations Specialist for PFM Labs will play a critical role in driving operational excellence across laboratory workflows. This role focuses on improving efficiency, standardization, quality, and cross functional alignment within PFM lab operations. The ideal candidate brings hands on laboratory experience (minimum 5+ years) and a strong understanding of end-to-end lab processes, enabling them to partner effectively with scientific, operational, and quality stakeholders.
Reporting directly to the VP of Business & Operational Excellence, the Process Expert will support the evaluation, design, implementation, and continuous improvement of lab workflows, ensuring seamless execution, clear responsibilities, and consistent delivery to internal and external partners.
Main Duties & Responsibilities:
Process Mapping & Optimization
- Map current and future‑state laboratory processes, including roles, handoffs, and decision points.
- Participate in root-cause problem-solving techniques with stakeholders to identify core process challenges.
- Identify bottlenecks, inefficiencies, and pain points in lab workflows (aligned with ongoing PFM BOE initiatives in labs).
- Propose and implement process improvements that enhance efficiency, turnaround times, and overall performance.
- Support development and maintenance of process narratives, RACIs, SOP linkages, and training materials.
Operational Excellence & Governance
- Partner with lab managers, scientists, QA, and cross‑functional SMEs to drive consistent execution across labs.
- Support organizational design discussions where processes intersect with roles and responsibilities.
- Participate in lab maturity assessments and optimization projects.
Change Management & Stakeholder Engagement
- Facilitate adoption of new or revised processes by preparing communication materials, training, and documentation.
- Support teams during transitions, ensuring clarity and accountability.
- Work collaboratively with process owners and SMEs to embed a “Precision Way” of running lab operations.
Performance Monitoring
- Assist in designing or refining process‑related KPIs and operational dashboards.
- Monitor performance against key metrics and identify areas for further improvement.
- Identify operational risks and develop mitigation plans.
Minimum Education & Experience:
- A bachelor’s degree in a related field, and 5+ years of hands-on laboratory experience in a clinical, central, research, specialty, or biomarker driven lab environment.
- Strong understanding of end-to-end sample lifecycle processes, from receipt and accessioning to analysis and reporting.
- Experience in process mapping, workflow analysis, or operational improvement.
- Familiarity with regulated lab environments (e.g., GxP, CAP/CLIA, ISO) preferred.
Preferred Education & Experience (optional):
- Background in Operational Excellence, Lean/Six Sigma, or continuous improvement.
- Experience contributing to the development of SOPs, work instructions, or training content.
- Demonstrated ability to manage multiple priorities and drive initiatives to completion.
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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at [email protected].
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Top Skills
What We Do
We founded Precision Medicine Group in 2012 because we believed there was a transformational opportunity to improve the process of bringing new drugs to market. It involves utilizing technology, data, and human expertise. It is a big challenge that requires diverse talents. Our model involves both nurturing and investing organically and acquiring capabilities that we do not have but critically need. Our core executive team is anchored to this model, building life science services that address fundamental changes in healthcare that are necessary for health and outcomes improvement.
