Senior Operations Specialist On Demand Global HQ(They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for a passionate, strategic and action-oriented professional to help build our global Last Mile On Demand business line - offering delivery as a standalone solution for restaurants that have their own ordering channel. As a part of On Demand, the Operations team leverages Glovo’s technology to optimize PX and CX. You’ll be responsible for leading daily operations in 3 - 4 countries and deep dive on the most pressing business needs by collaborating with Growth, Finance, LiveOps and Tech teams. You’ll be expected to constantly zoom in/out of problems - going from minute attention to detail to being a part of strategic decision-making.

THE JOURNEY

• Own operations and projects for 3 - 4 countries where On Demand operates.
• Be responsible for partner operational excellence by understanding the needs of different partner types and transforming this knowledge into actionable insight.
• Define and be responsible for the implementation of key operational processes that allows better alignment with the core business and fosters Operations team scalability.
• Interact with several core business teams for the areas of Operations and Logistics.
• Be analytical and make data-driven decisions that shape the product roadmap.
• Track and monitor operational KPIs providing the appropriate visibility to all stakeholders.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's / Master’s degree - emphasis in business or engineering.
• 3 years of experience in a fast-paced environment (tech start-up, consulting, FMCG, etc.). Experience in on-demand delivery is a plus.
• Proficiency in analyzing data, reporting, and basic financial analysis (cost-effectiveness, cost-benefit etc.) and comfortable dealing with high growth and complex business challenges.
• Knowledge of analytical tools such as Looker, Excel and SQL is mandatory.
• Hands-on: you are autonomous willing to get your hands dirty and are looking to bring your ideas to life and find a way to get things done.
• You have strong organizational skills, the ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment.
• You are able to act as an owner / lead operational projects with several stakeholders.
• Sublime communication skills both written and verbal.
• Proficient in English (Spanish / French is a plus).

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!