Senior Operations Project Manager (Remote Friendly)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

Job Description

As a Sr. Operation Project Manager, Global, you will oversee and manage projects to improve operations (Sales and CS) support and customer satisfaction. Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.

Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.

Data-Driven Decision-Making: Utilize tools to analyze data and provide actionable insights for continuous improvement.

Documentation Management: Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets.

Innovation and Problem Solving: Bring new ideas and solutions, addressing challenges proactively and strategically.

Customer Feedback Loop: Keep a customer feedback loop to meet the needs and expectations.

Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.

Operational Excellence: Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy, and be able to deeply understand the sales processes as well the customer journey within our upsell products.

Project Planning and Execution: Develop comprehensive plans specifying goals, timelines, resources, and budget requirements.

Qualifications

Proven Project Management Experience: Demonstrated success in managing projects, preferably within tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments.

Strong Analytical Skills: Proficiency in SQL and the ability to analyze data effectively to inform decision-making and drive continuous improvement.

Operational Enablement: Expertise in creating training programs and comprehensive documentation, enabling efficient processes across the organization.

Customer Journey Expertise: Deep understanding of customer needs, with experience in gathering and acting on user feedback to enhance customer experiences.

Sales & Go-To-Market Strategy: Experience in developing and executing effective sales and GTM strategies, with a strong understanding of the B2B landscape, particularly in healthcare.

Project Management Tools Proficiency: Skilled in using tools like JIRA and Trello to manage and streamline project workflows.

Excellent Communication Skills: Strong interpersonal, communication, and negotiation abilities, essential for stakeholder management and team collaboration.

Problem-Solving Skills: Adept at identifying challenges and developing creative solutions to overcome them.

Flexibility: Ability to adapt to changing circumstances and pivot strategies as needed.

Language Proficiency: Fluency in English is mandatory; Spanish is a plus.

Additional Information

What will you get in return?

Let’s talk money

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us

True flexibility and work-life balance

• Remote first in one of our legal entities or hybrid work model in one of our office locations;
• Flexible working hours;
• Paid time off according to your location of work;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Health insurance according to your location of work:
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.