Senior Operations & Project Coordinator

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

We are seeking a highly organized and proactive Senior Operations & Project Coordinator to support the operational and project-based needs of the Executive Administration team. This role is ideal for a professional with a strong background in operations and project coordination who is ready to take ownership of initiatives, streamline processes, and drive execution across the department. The ideal candidate will bring a blend of administrative precision, project management acumen, and cross-functional collaboration skills.

Day in the Life:

• Operational Support & Coordination:
  Serve as a key partner to the Manager of Executive Administration by coordinating day-to-day operations, ensuring smooth execution of departmental activities, and supporting cross-functional collaboration.
• Project Coordination & Execution:
  Lead the coordination of departmental projects from planning through execution. Track timelines, deliverables, and dependencies; manage project documentation; and ensure alignment with strategic goals.
• Standard Operating Procedures (SOPs):

• Develop, document, and maintain comprehensive SOPs for departmental processes. Ensure procedures are clear, up-to-date, and accessible to all relevant stakeholders. Collaborate with team members to identify gaps and implement improvements.

• Performance & Process Support:
  Assist in tracking departmental goals, performance metrics, and development plans.
• Reporting & Analysis:
  Develop and maintain dashboards and reports to monitor team performance, satisfaction, and service levels. Provide insights and recommendations based on data.
• Budget & Resource Coordination:
  Support budget tracking and reconciliation, and assist in identifying discrepancies or opportunities for cost optimization.
• Event & Engagement Support:
  Coordinate logistics for departmental events, meetings, and engagement initiatives.
• Perform all other duties as assigned.

Education and Experience:

• Associate’s or Bachelor’s degree in Business Administration, Operations, Project Management, or a related field preferred.
• Minimum of of 5 years of experience in operations, project coordination, or administrative support, with demonstrated experience managing multiple projects or initiatives simultaneously.

Knowledge, Skills and Abilities:

• Values-Driven: Demonstrates behaviors aligned with Velera’s core values—Dedication, Collaboration, Belonging, Curiosity, and Integrity.
• Project Coordination: Strong experience coordinating projects using methodologies such as Agile and Waterfall, and tools like Asana, Smartsheet, Trello, or Microsoft Project.
• Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.
• Organization & Time Management: Exceptional organizational skills, with the ability to manage competing priorities, meet tight deadlines, and maintain accurate documentation.
• Analytical Thinking: Analytical mindset with the ability to interpret data, generate insights, and develop effective solutions.
• Problem Solving & Decision Making: Demonstrates initiative, critical thinking, and the ability to make sound decisions under pressure.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and skilled in preparing reports, presentations, and other project-related documents.
• SOP Development: Experience in developing, implementing, and maintaining Standard Operating Procedures (SOPs) to support operational consistency and compliance.
• Teamwork & Independence: Able to work both independently and as part of a collaborative team in a fast-paced environment.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
• Travel: Willingness to travel minimally as required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.