Senior Operations Production Coordinator

West Creek 5 (12075), United States of America, Richmond, Virginia
Senior Operations Production Coordinator
Capital One is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The Senior Operations Production Coordinator will be responsible for processing daily debit card exception transactions and completing TRIPS queue work. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.
Location: This role requires onsite attendance in Richmond, Virginia.
General Responsibilities:

• Process daily debit card exception transactions
• Complete queue work for Debit Card Recurring transactions and Card Issue requests
• Strong communication skills required to interact with internal partners
• Monitor team mailbox for general debit card maintenance or research requests
• Escalate process or system issues to leadership

The candidate should have:

• Ability to multitask in a fast pace environment
• Ability to work in a team environment is a must
• Good oral and written communication skills
• Independent and self motivated worker

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• 1+ year of experience in an operational role in the banking industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).