Job Overview
The Senior Operations Manager leads a team of operations and department managers in a fast-paced warehouse environment. This role is responsible for ensuring all operational targets are met while adapting to changing priorities and balancing workflows across departments. The position requires strategic planning, problem-solving, and data-driven decision-making, especially in preparation for multiple business cycles throughout the year. This leadership role supports core company values, fosters a positive and inclusive workplace culture, and is expected to serve as the acting facility lead when the Director is not onsite. Other responsibilities will include:
- Be the primary decision maker on the overall day to day operations by working closely with the operations managers.
- Implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend, when necessary, changes in procedures.
- Having a cross functional understanding of all areas of the facility.
- Maintain budget and targeted expenses by reviewing the monthly P & L, Capex Expenditures and approving invoicing; drive continuous improvement to exceed budgeted P &L metrics; raise your own bar.
- Writing performance reviews to foster continuous learning, growth and development and create succession plans to build depth on the bench.
- Continuous review of building and shift structure as well as personnel changes are needed to ensure optimum utilization of staff.
- Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees.
- Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation.
- Meet customer commitments by focusing on quality and accuracy – minimizing damage of product.
- On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner.
- Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment.
- Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
- Operational leadership and decision-making in day-to-day warehouse functions
- Strategic planning and performance improvement using P&L metrics and CapEx planning
- Implementation and enforcement of operational policies and procedures
- Cross-functional knowledge of facility operations
- Development and execution of staffing plans, training, and succession planning
- Strong communication (verbal, written, and listening) and interpersonal skills
- Problem-solving and critical thinking based on data and frontline experience
- Safety management and housekeeping compliance
- Proficiency with Warehouse Management Systems (WMS), Microsoft Outlook, Word, and Excel
- Ability to work under pressure and adapt quickly to shifting priorities
Preferred Competencies & Skills
- 6+ years of progressive leadership experience in a warehouse environment
- Bachelor’s degree or some college coursework
- Bilingual (Spanish) preferred
- Experience with furniture or other big-ticket item logistics
- Strong mathematical aptitude and analytical thinking
- Hands-on leadership and a collaborative approach to team morale and productivity
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Compensation
- Starting annual salary of $100,800.00 - $126,000.00 (Based on experience) + bonus potential
Benefits & Perks
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
- And so much more!
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
- 6+ years of leadership in a warehouse setting
- Ability to stand and walk up to 80% of the time
- Flexible availability including weekends and holidays
- Ability to lift as needed and assist in hands-on warehouse tasks
Physical Demands
- Standing and walking for extended periods (up to 80% of the time)
- Occasional lifting, bending, and assisting in warehouse operations
- Ability to work in a warehouse environment with varying temperatures
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$100,800.00 - $126,000.00 (Based on experience)
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Top Skills
What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com
Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company.
In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront.
Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers.
If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
