Senior Operations Manager

Company Description

Sodexo is the premier service provider in the Energy and Resources sector in Australia, delivering a wide range of services to some of the country's most significant projects. We are committed to creating a supportive, inclusive work environment and providing career development opportunities for our employees. As part of a global organisation, we pride ourselves on offering employees the chance to work on innovative, high-impact projects and develop their careers within a dynamic and rewarding industry.

Job Description

We are seeking an experienced Senior Operations Manager with a background integrated facilities management to join our team and play a key role in driving operational excellence across our Queensland mining accommodation operations. This leadership role focuses on improving operational efficiency, maintaining the highest safety standards, and building strong working relationships with both internal and external stakeholders.

As a Senior Operations Manager at Sodexo, you will oversee the operations teams across multiple sites and client accounts, ensuring the company’s goals and safety protocols are met. You will work closely with key stakeholders, both within the company and externally, to achieve business objectives, enhance customer satisfaction, and ensure compliance with safety regulations. This is an excellent opportunity to join a global leader in service provision and take your career to the next level.

Key Responsibilities:

• Leadership & Team Management:
  • Lead multiple operations teams, providing constructive feedback and promoting a culture of continuous improvement and customer focus.
  • Lead and continuously review and improve the implementation of operational procedures, ensuring efficiency, quality control, and a strong safety culture across all operations.
  • Establish and monitor team goals, policies, and performance standards to ensure alignment with the company’s objectives and regulatory requirements.
  • Build and maintain strong relationships within the team and foster collaboration across departments to achieve operational goals and enhance service delivery.
• Safety Focus:
  • Promote a safety-first mindset, ensuring that all staff adhere to safety protocols and that safety standards are consistently met.
  • Identify and address unsafe or potentially hazardous elements within operational processes, taking corrective actions as needed.
  • Implement and oversee the company’s health and safety policies and procedures, ensuring compliance with all relevant regulations.
  • Drive initiatives that improve the safety culture across all teams and sites, actively engaging staff in safety practices.
• Customer Focus
  • Demonstrate and instil within operational teams a culture of relentless customer focus aimed at understanding and improving the experience of our clientele and those residing in the facilities we manage.
  • Develop and implement strategies to exceed customer and resident expectations through the review of feedback and identification of common themes and trends.
  • Develop and maintain a deep understanding of our client’s businesses and prevailing market and other external conditions, ensuring readiness to respond to changing needs and deliverables.
• Stakeholder Management:
  • Build and maintain strong working relationships with internal stakeholders, such as sales, HR, and senior leadership teams, to ensure seamless operational integration.
  • Collaborate with external stakeholders, including contractors, suppliers, and clients, to ensure that expectations are met, service levels are maintained, and safety standards are upheld.
  • Serve as a key point of contact for stakeholders, ensuring clear and effective communication across all levels.
• Operational Excellence:
  • Oversee daily operations to ensure that workflows are efficient, quality standards are met, and safety guidelines are followed.
  • Develop and implement best practices for service management, continuously striving for improvements in operational performance.
  • Monitor and optimise work management processes to enhance productivity while maintaining high safety and service standards.
• Asset & Resource Management:
  • Develop an in-depth understanding of asset characteristics, availability, and performance to inform decision-making.
  • Manage and enforce contractor performance to ensure objectives are met, maintaining high standards of quality and safety.
  • Ensure that all contractual agreements are met, and compliance is maintained with relevant stakeholders.
• Communication & Collaboration:
  • Communicate effectively with internal and external stakeholders, tailoring your approach to different audiences and situations.
  • Lead efforts to resolve conflicts, address concerns, and ensure all parties are aligned with operational and safety goals.
  • Foster a collaborative environment where feedback is valued, and everyone is encouraged to contribute to the success of the organisation.
• Finance and Commercial
  • Work with operational and commercial/ finance teams to ensure compliance with financial budgets and approved commercial models.
  • Work closely with client stakeholders to ensure that Sodexo delivers value to their operations in line with agreed budgets.
  • Identify opportunities and implement strategies to improve financial the financial performance of operations for both Sodexo and our client base.

Qualifications

Skills & Experience:

• Education:
  • Tertiary qualifications in Business, Hospitality, Food Services, or Facilities Management, or equivalent trade or other occupational experience.
• Experience:
  • Proven experience in an operations management role, preferably delivering integrated facilities management services, overseeing multi-site, multi-service operations with revenue of over $50M (AUD) per annum.
  • Demonstrated success in building and maintaining strong relationships with both internal teams and external stakeholders (clients, contractors, suppliers).
  • Solid experience in driving safety standards, ensuring compliance with safety regulations, and fostering a culture of safety in the workplace.
  • Demonstrated capability in the use of technology with experience with SAP, Microsoft Office Suite, and project management tools an advantage.
• Competencies:
  • Planning & Organising: Ability to develop realistic and achievable work plans, identify required resources, and adapt plans as needed.
  • Collaboration: Strong people skills, able to build consensus, give constructive feedback, and maintain effective working relationships.
  • Asset Management: In-depth understanding of asset management strategies and their impact on operational efficiency.
  • Fostering Communication: Excellent communication skills with the ability to adjust approach for diverse audiences and resolve conflicts effectively.
  • Concern for Safety: Strong commitment to safety, with a proven ability to implement and monitor safety policies and practices.
  • Achievement Orientation: Focused on continuous improvement, encouraging team members to drive performance and optimise operations.
  • Inspiring Others: Ability to inspire, motivate, and develop teams, resolve conflicts, and create alignment across functions to achieve common goals.

Additional Information

Why Join Sodexo?

• Impact: As the largest service provider in the energy and resource sector in Australia, you will play a vital role in shaping the operational strategy and success of large-scale, high-impact projects.
• Career Development: At Sodexo, we are committed to your professional growth. We offer diverse career development opportunities across Australia and internationally, helping you reach your full potential.

Culture: Join a collaborative, high-performance team where safety, excellence, and positive working relationships are at the core of everything we do.

For any questions or to have a confidential discussion about this role, please call Chris Cantatore (Talent Acquisition Team Lead) on 0409 228 477.