The Role
Lead Finance Operations teams across AP, AR, and RTR, ensuring compliance, operational excellence, and stakeholder management while driving continuous improvement initiatives.
Summary Generated by Built In
JOB DESCRIPTION
The Senior Finance Operations Manager will lead multiple Finance Operations teams within the Sysco Global Support Center (GSC) in Costa Rica, overseeing end-to-end processes across Accounts Payable (AP) and Accounts Receivable (AR), and Record-to-Report (RTR). This role combines operational leadership with strategic finance capabilities while ensuring high-quality service. The ideal candidate is a strong people leader with deep shared services experience, capable of influencing senior stakeholders and navigating complex, ambiguous environments.Key Responsibilities1. Leadership & Team Development
- Lead, coach, and develop high-performing teams across AP, AR, and RTR
- Foster a culture of accountability, continuous improvement, and service excellence
- Drive talent development, succession planning, and employee engagement
- Oversee end-to-end finance operations ensuring accuracy, timeliness, and compliance
- Monitor and drive performance through KPIs, SLAs, and continuous improvement initiatives
- Standardize processes and implement best practices across the shared services model
- Lead month-end close, reporting, and operational finance activities
- Act as a strategic partner to senior stakeholders across business units and geographies
- Manage complex and challenging stakeholder relationships effectively
- Translate financial and operational data into actionable insights for decision-making
- Demonstrated ability to communicate effectively across all levels of the organization, from senior leadership to operational teams, translating complex messages into clear, actionable insights
- Identify and champion process improvement opportunities to enhance efficiency, quality, and scalability
- Partner with cross-functional teams to shape and prioritize improvement initiatives
- Promote a culture of continuous improvement and innovation within the GSC environment
- Ensure finance operations comply with internal controls, company policies, and accounting standards (GAAP/IFRS)
- Strengthen governance frameworks, audit readiness, and risk management practices
- Maintain strong financial integrity and reporting accuracy
- Lead effectively in a fast-paced, evolving environment with shifting priorities
- Provide structure, clarity, and direction despite uncertainty
- Demonstrate resilience and strong decision-making under pressure
- Bachelor’s degree in Finance, Accounting, or a related field required. An MBA, CPA, or equivalent professional certification is a plus.
- 5+ years of demonstrated experience managing Finance Operations teams in a Shared Services/GBS environment, specifically across AP, AR, and RTR functions.
- 8+ years of progressive experience in finance/accounting roles
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies. Excellent communication and influencing skills (written and verbal)
- Proven leadership experience managing multiple teams and complex operations
- Strong experience in stakeholder management, including handling difficult or senior stakeholders
- Demonstrated ability to operate effectively in ambiguous and fast-changing environments
- Strong understanding of end-to-end finance processes, financial reporting, and controls .
- Experience with KPIs, SLAs, and performance management frameworks in shared services
- Experience in large, multinational or global shared services organizations
- Preferred knowledge of Lean, Six Sigma, or process improvement methodologies
- Strategic Finance & Business Acumen – ability to connect operations with business outcomes
- Leadership & Talent Development – building and retaining high-performing teams
- Stakeholder Influence – strong business partnering across functions and levels
- Analytical & Problem-Solving Skills – translating data into insights and decisions
- Process Optimization & Continuous Improvement – driving efficiency and automation
- Adaptability & Resilience – thriving in ambiguity and change-heavy environments
- Communication Excellence – simplifying complex topics for diverse audiences
- This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Skills Required
- Bachelor's degree in Finance, Accounting, or related field
- 5+ years of experience in managing Finance Operations teams in Shared Services/GBS environment
- 8+ years of experience in finance/accounting roles
- Excellent communication skills in English
- Proven leadership experience managing multiple teams
- Experience in stakeholder management
- Experience with KPIs, SLAs, and performance management frameworks
- Knowledge of Lean, Six Sigma, or process improvement methodologies
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
-
Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
-
Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
-
Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
Sysco Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
