Job Title
Senior Operations ManagerJob Description Summary
We are seeking an experienced Senior Operations Manager to lead the overall operations, maintenance, and service delivery of a large and complex built environment portfolio.In this role, you will be responsible for driving operational excellence, managing service partners and contractors, overseeing maintenance programmes, ensuring regulatory compliance, and enhancing stakeholder satisfaction. You will work closely with senior stakeholders, community partners, regulatory agencies, and internal teams to ensure assets are maintained to the highest standards while delivering a safe, efficient, and customer-centric environment.
Job Description
- Lead and oversee day-to-day operations, maintenance, and asset management activities across the assigned portfolio.
- Develop and implement operational strategies, policies, and service improvement initiatives to enhance efficiency and service quality.
- Manage outsourced contractors, consultants, and service providers, ensuring contractual obligations, KPIs, and service levels are consistently achieved.
- Oversee budgeting, financial performance, and cost management, including procurement and contract administration activities.
- Drive preventive maintenance programmes, asset enhancement initiatives, and sustainability efforts.
- Ensure compliance with all statutory, regulatory, Workplace Safety & Health (WSH), and environmental requirements.
- Build and maintain strong relationships with key stakeholders, community partners, regulatory bodies, and service users.
- Lead, mentor, and develop a multi-disciplinary operations team to achieve business objectives and operational excellence.
- Investigate operational incidents, resolve escalated issues, and implement corrective and preventive measures.
- Prepare management reports, operational reviews, and performance updates for leadership and stakeholders.
- Bachelor's Degree in Facilities Management, Building, Real Estate, Engineering, Business Management, or a related discipline.
- Minimum 8–10 years of relevant experience in operations, property, facilities, or estate management.
- Proven leadership experience managing teams, contractors, and multiple stakeholders.
- Strong knowledge of maintenance operations, contract management, budgeting, and regulatory compliance.
- Excellent communication, stakeholder management, and problem-solving skills with a focus on operational excellence.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
Skills Required
- Bachelor's degree in Facilities Management, Building, Real Estate, Engineering, Business Management, or related discipline
- Minimum 8-10 years relevant experience in operations, property, facilities, or estate management
- Proven leadership experience managing teams, contractors, and multiple stakeholders
- Strong knowledge of maintenance operations, preventive maintenance programmes, and asset management
- Experience in contract management, procurement, budgeting, and financial performance oversight
- Knowledge of regulatory compliance, Workplace Safety & Health (WSH), and environmental requirements
- Excellent communication, stakeholder management, and problem-solving skills
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
