Senior Operations Manager, Air Ops

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As Senior Operations Manager, Air, you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.

Read more about Air!

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Customer Discovery, Workflow Analysis & Technical Collaboration:

  • Engage directly with customers to map their existing clinical and administrative workflows.

• Product Management & Technical Specifications:

  • Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.

  • Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.

• Project Leadership & Stakeholder Coordination:

  • Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.

  • Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.

  • Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.

  • Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.

• Process Design, Optimization & Tooling:

  • Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.

  • Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.

  • Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.

• Go-Live Support & Adoption:

  • Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.

  • Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).

What You Have

• Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus.

• Experience:

  • 3+ years of operations or project management experience in SaaS or HealthTech.

  • Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.