Senior Operations Excellence Specialist

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you excited about the opportunity to contribute to the growth of a dynamic company and improve our operational processes and systems? We are looking for a skilled Operational Excellence Specialist to join our team and help us streamline our business operations to improve the experience for our internal Atlassian users.
The perfect candidate is someone who is passionate about optimizing our operations. This role requires a motivated individual with sharp analytical abilities, a keen eye for detail, and the capability to excel in a fast-paced setting. Join us in making a positive impact!
In this role you will get to:

• Work with cross-disciplinary teams, gather business needs, and propose solutions
• Define and implement HR projects that include transition of services, process improvements, transformation & automation, new program design, etc
• Develop detailed project roadmaps, document and measure project performance using various tools & techniques
• Define project scope, success criteria, role & responsibilities and connect with the team throughout the project life cycle
• Build and maintain relationships with all partners - HR Partners, Service Teams, and other business partners to drive projects & initiatives
• Independently handle HR projects creating scalable processes, ensuring the alignment with company strategy, commitments, and goals
• Proactively handle project risks, issues, and dependencies and report the project status to project stakeholders.
• Proactively handle and communicate ongoing changes in the project scope

On your first day, we'll expect you to have:

• Excellent analytical, critical thinking, and problem-solving skills
• Be self-driven, and show the ability to deliver on ambiguous projects
• Delivery-focused approach with the aim of solving problems
• Ability to work in a fast-paced environment while maintaining careful attention to detail
• Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
• Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
• Process mapping experience (e.g. Signavio)
• Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
• Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing

It's great, but not required for you to have:

• Agile experience (including using Confluence and Jira)
• Lean and/or Six Sigma experience and certification is highly desirable
• Knowledge of HR Shared Services is preferred Agile / PMP Certification
• Prior experience in developing requirements and formulating business metrics for reporting (Tableau)

Personal Skills

• Proactive - does not need to be asked to execute certain tasks, understands the problem at hand and what needs to be done, and can autonomously take the right action
• Confident - comfortable chasing up stakeholders and engaging with senior-level leaders
• Attention to detail - makes little to no mistakes and does not let tasks slip through the cracks, always delivers on responsibilities
• Resilient - can work at pace and 'push through' during peak time periods
• Flexible - is available to adapt hours to different time zones or urgent requirements if needed
• Transparent - is willing to call out if they need help, don't understand something, or own up to a mistake
• Open to feedback - is comfortable taking on 'in the moment' feedback on how to improve their work and willing seeks to address it

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .