We’re looking for a Senior Operations Analyst to help shape how our teams operate, bringing structure, insight, and clarity to a fast-paced environment. If you enjoy working at the centre of a team, using data to drive decisions and improving how things run day-to-day, this could be the role for you.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
The team you will be joining
You will be joining a central operations function, working closely with senior leaders, managers, and teams across the organisation. This role plays a key part in ensuring the department operates effectively, with strong governance, clear communication, and meaningful performance insight.
You’ll be involved in a wide range of activities—from coordinating operational rhythms and reporting, to supporting projects, engagement initiatives, and continuous improvements. The role offers great exposure across the business and the opportunity to influence how teams work, collaborate, and deliver outcomes.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric car
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
Coordinating and managing operational activities, including meetings, governance processes, and action tracking
Producing high-quality reporting and insights to support performance tracking and decision making
Supporting small projects and continuous improvement initiatives to enhance processes and efficiency
Maintaining key documentation, governance artefacts, and ensuring alignment with policies and compliance requirements
Supporting stakeholder engagement, communications, and team activities to help create a well-connected and effective working environment
What Do We Need From You?
Experience in an operational, analytical, or business support role within a fast-paced environment
Strong ability to produce clear, insightful reporting and analyse data to identify trends and opportunities
Highly organised with the ability to manage multiple priorities effectively
Strong communication and stakeholder management skills, with the ability to work across teams and levels
Experience using tools such as Excel, Power BI, or similar to support reporting and operational activities
Skills Required
- Experience in an operational, analytical, or business support role within a fast-paced environment
- Strong ability to produce clear, insightful reporting and analyse data to identify trends and opportunities
- Highly organised with the ability to manage multiple priorities effectively
- Strong communication and stakeholder management skills, with the ability to work across teams and levels
- Experience using tools such as Excel, Power BI, or similar to support reporting and operational activities
What We Do
Not just another building society. Not just another job. Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work. The Bailey (our head office) The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales. Our network of UK branches Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review. The Skipton culture Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years. Mind, body and spirit With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
