We’re looking for a highly organised, adaptable, and proactive Senior Operations Analyst to support the day-to-day running of a key Technology department.
This role plays a central part in keeping the department running smoothly and efficiently, ensuring that core operational activity is well-managed, structured, and consistently delivered. You’ll help create the space for leadership to focus on strategic priorities by taking ownership of the coordination, tracking, and execution of day-to-day operations.
Working closely with the leadership team, you’ll bring structure, visibility, and momentum across a wide range of activities—from governance tracking and operational coordination to communications, ad hoc analysis, and improvement initiatives.
This is a varied and hands-on role, ideal for someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering high-quality work.
What You’ll Be Doing- Supporting the day-to-day operations of the department, ensuring activities are coordinated, tracked, and delivered effectively
- Owning and maintaining departmental governance, including tracking actions, risks, decisions, and ensuring follow-through
- Bringing structure and organisation to operational processes, helping ensure consistency and clarity
- Acting as a central point of coordination, helping to keep work progressing and priorities aligned
- Supporting leadership by managing the operational “groundwork” that enables them to focus on strategic activity
- Producing high-quality materials including updates, presentations, and communications
- Supporting engagement and communications activity across the department
- Identifying opportunities to improve efficiency and effectiveness in how the department operates
- Taking on ad hoc pieces of work, such as analysing a dataset or problem statement and developing clear insights, options, or recommendations for consideration
- Exceptional organisational skills, with the ability to manage multiple priorities and keep activities on track
- A proactive, “can-do” mindset—comfortable picking up ownership and running with tasks independently
- Strong problem-solving ability, able to take a broad or loosely defined ask and shape it into a clear, high-quality output
- Confidence working with data—able to ask the right questions, interpret information, and draw meaningful conclusions (without needing to be a technical specialist)
- Excellent written and verbal communication skills, with the ability to create clear, engaging, and well-structured content
- High attention to detail and pride in producing quality work
- Enjoys variety and thrives in roles where no two pieces of work are the same
- Comfortable operating independently, with a strong sense of ownership and accountability
- Flexible and adaptable, able to turn their hand to a wide range of operational and non-operational tasks
- Collaborative, able to build strong relationships within the department
- Play a key role in keeping the department operating effectively day-to-day
- Work closely with leadership in a trusted, high-visibility role
- Gain exposure to a broad range of activities across operations, governance, and communications
- Have the autonomy to shape how work is approached and delivered
- Make a tangible impact by improving efficiency and helping the department operate at its best
You are someone who:
- Takes pride in making things run smoothly behind the scenes
- Can be given a problem or task with minimal direction and confidently deliver a high-quality outcome
- Enjoys variety and tackling new challenges
- Brings structure and clarity to busy, fast-moving environments
- Is proactive, reliable, and trusted to get things done
- Spots opportunities for improvement and takes action
What’s In It For You
Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you’ll enjoy:
- Annual discretionary bonus scheme
- 25 days annual leave + bank holidays, rising to 30 with service
- Holiday trading scheme
- Up to 10% employer pension contribution
- Colleague mortgage (conditions apply)
- Hybrid & electric car salary sacrifice scheme
- Private medical insurance
- 3 paid volunteering days per year
- Inclusive colleague networks (Carers, Pride Alliance, and more)
- Wellbeing benefits including cycle to work and discounted gym membership
- A strong commitment to training and development
Skills Required
- Experience in an operational, analytical, or business support role within a fast-paced environment
- Strong ability to produce clear, insightful reporting and analyse data to identify trends and opportunities
- Highly organised with the ability to manage multiple priorities effectively
- Strong communication and stakeholder management skills, with the ability to work across teams and levels
- Experience using tools such as Excel, Power BI, or similar to support reporting and operational activities
What We Do
Not just another building society. Not just another job. Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work. The Bailey (our head office) The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales. Our network of UK branches Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review. The Skipton culture Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years. Mind, body and spirit With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
