Senior Operations Analyst

Summary
 Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them.
Description
 

Location:

This role is onsite at our Columbia, SC location. Fulltime 40 hours/week. Occasional overtime to include weekends and holidays may be required

What You Will Do:

• Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies

• Develops, maintains and reviews processes, procedures, policies and forms for the department

• Identifies patterns and trends in data for business decisions by department or division leadership

• Prepares materials which help explain findings such as reports, charts, visual aids, etc.

• Monitors departmental methods to ensure compliance with internal measures and contract/business requirements

• Reviews items directed to management

• Advises and keeps management apprised of any potential issues or items that need to be addressed

• Recommends a response or solution to any issues identified or outstanding

• Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections

• Provides periodic/consistent information to management impacted by assigned projects. Manage/relay project status, purpose, scope and timing

• Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics

• Attends and participates in teleconferences and meetings with customers

• May also serve as liaison between the area and the contractor regarding any discrepancies found in reports

• Functions as a project leader on work teams

• Assists service areas with resolving compliance issues or questions

• Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives

• Trains staff on new initiatives

• Identify and research discrepancies and questions related to data input based on reports

• Monitors reports to assess the impact of performance on key measures.

To Qualify for This Position, You Will Need:

• Required Education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience

• Required work experience: 2 years of data analysis or related operations experience

We Prefer you have:

• Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field

• Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience

• Preferred Software and Other Tools: experience with Smartsheets and Sharepoint

What We Can Do for You:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave – the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Incentive Plan

• Merit Plan

• Continuing education funds for additional certifications and certification renewal

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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